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No Reply from BBing warehouse email?

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m118
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2010/03/23 19:37:00 (permalink)

No Reply from BBing warehouse email?

I've emailed BBing warehouse @ the advice email twice, and PM ThaiFighter but had no response.

Has anyone else had problems with getting a response?
#1

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    Wilks
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    Re:No Reply from BBing warehouse email? 2010/03/23 20:19:25 (permalink)
    Nope.

    I know Kieran usually has a full PM inbox to work through but he will get back to you.

    Have you tried picking up the phone?

    They are a reputable company and I'm sure very approachable - give them a ring.
    #2
    Walnaldinho
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    Re:No Reply from BBing warehouse email? 2010/03/23 22:25:46 (permalink)
    You will get a response on the PM about two months from now... LOL.  He is swamped with PMs.

    When exactly did you send these emails?

    I've never had a problem to answer your question.  With the exception of PM, I've always had a response within an hour or so, within business hours obviously.
    #3
    m118
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    Re:No Reply from BBing warehouse email? 2010/03/24 10:11:19 (permalink)
    Hi

    I sent one on fri, and on Monday, and soon after a PM to thaifighter.

    It's a bit odd... usually they're so prompt.
    #4
    Wilks
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    Re:No Reply from BBing warehouse email? 2010/03/24 18:44:01 (permalink)
    Again - call them and sort your issue - i'm sure Kieran doesn't bite!
    #5
    Clubber Lang
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    Re:No Reply from BBing warehouse email? 2010/03/25 13:41:52 (permalink)
    yeah Kieran is swamped at the moment, fingers in many pies.

    what advice are you after mate? Maybe i can help?

    PM me if you wish :)

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    #6
    m118
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    Re:No Reply from BBing warehouse email? 2010/03/26 12:00:13 (permalink)
    all sorted. i phoned up. the reason why i was getting ignored was being i was using their 'advice' email.
    #7
    Bodybuilding Warehouse
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    Re:No Reply from BBing warehouse email? 2010/03/26 12:17:59 (permalink)
    m118

    I've emailed BBing warehouse @ the advice email twice, and PM ThaiFighter but had no response.

    Has anyone else had problems with getting a response?


    Hi mate,

    I'm really sorry about that. We're checking through the advice email now - could you please send me a PM with the email address you used to email in from? All I'm thinking is that it might have gone to the spam box and hence we may not have seen them.

    In terms of my PM's, I just get a lot of PM's so tend to reply to them on the weekend or when I get a free minute. There's 29 in there presently unread, and it's simply because I get a little swamped what with managing all the purchasing, finances, IT etc....for example presently I'm sifting through 300 CV's (no joke...we honestly had 300 CV's come in) for a 2 pick & pack positions we're looking to hire.

    If you ever need us, the fastest way to get in touch is either by phone:

    0161 236 1588


    We're here full time, Monday to Friday, 9am to 5pm

    Or usually by email - for example, we've got several members of staff who are here just to help customers with their orders and any issues they have. Details for customer services are here:

    Contact Bodybuilding Warehouse


    You should have got a response from the Advice@ email, so I'll investigate what happened with that. The most likely thing is it's gone into the spam filter and we've just not seen it, as I know Nick spends a couple hours every morning answering advice emails and giving hints & tips . He's only a few desks away from me so we often swap advice on what could be used in different supplement cycles, and this goes into what we advice customers to do with their diet, training and supplementation.

    All the best,

    Kieran

        
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    #8
    Bodybuilding Warehouse
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    Re:No Reply from BBing warehouse email? 2010/03/26 12:19:08 (permalink)
    Wilks

    Again - call them and sort your issue - i'm sure Kieran doesn't bite!


    Only when there's steak involved! haha :)

        
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    #9
    Bodybuilding Warehouse
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    Re:No Reply from BBing warehouse email? 2010/03/26 12:27:04 (permalink)
    Clubber Lang

    yeah Kieran is swamped at the moment, fingers in many pies.

    what advice are you after mate? Maybe i can help?

    PM me if you wish :)


    Thanks Clubber, star :)

    As above, the most likely thing is that the emails hit our spam controls (don't know why, IT systems can be funky lol!). You should have a response from the Advice@ email pretty quickly too as that's constantly manned by staff and even if it's something they can't check themselves (e.g. order tracking), then it get's forwarded to our customer services team who can do and will be back swifty :)

    Anyways, PM me (I'll check this afternoon lol!) with the email address you were using and I'll work out what's happened. The last thing I'd ever want customers to think is that we're not prompt, as we pride ourselves on customer service and this is something I view as a competitive advantage over other suppliers for BBW overall.

    All the best,

    Kieran

        
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    #10
    m118
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    Re:No Reply from BBing warehouse email? 2010/03/26 12:33:03 (permalink)
    ThaiFighter

    m118

    I've emailed BBing warehouse @ the advice email twice, and PM ThaiFighter but had no response.

    Has anyone else had problems with getting a response?


    Hi mate,

    I'm really sorry about that. We're checking through the advice email now - could you please send me a PM with the email address you used to email in from? All I'm thinking is that it might have gone to the spam box and hence we may not have seen them.



    Done.

    Also, for anyone else reading their phone service is excellent
    #11
    Wilks
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    Re:No Reply from BBing warehouse email? 2010/03/26 15:03:37 (permalink)
    ThaiFighter

    Wilks

    Again - call them and sort your issue - i'm sure Kieran doesn't bite!


    Only when there's steak involved! haha :)


    Aww you've let me down - there's me thinking you were a Nando's man!
    #12
    Bodybuilding Warehouse
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    Re:No Reply from BBing warehouse email? 2010/03/26 16:43:11 (permalink)
    m118

    Also, for anyone else reading their phone service is excellent

    We've just checked and you should have recieved a reply on the 24th from our info@bbw email address. We recieved the email on the 22nd and that was forwarded from our advisor to our customer service team, hence the delay in response. If you ever need an urgent response (e.g. price matches, order issues etc.) please give us a call or use the customer@ or info@ email addresses as we've got full time customer service staff waiting to help out The advise email may not be as quick simply because our advisors work on our facebook page, the forums, YouTube etc. as well :)

    Hope that helps and my appologies for any inconvenience.

    Wilks

    Aww you've let me down - there's me thinking you were a Nando's man!


    Haha, I like Nando's too - if it doesn't run away or fight back...I'll eat it! lmao!

        
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    #13
    m118
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    Re:No Reply from BBing warehouse email? 2010/03/27 19:07:56 (permalink)
    ThaiFighter

    m118

    Also, for anyone else reading their phone service is excellent

    We've just checked and you should have recieved a reply on the 24th from our info@bbw email address. We recieved the email on the 22nd and that was forwarded from our advisor to our customer service team, hence the delay in response. If you ever need an urgent response (e.g. price matches, order issues etc.) please give us a call or use the customer@ or info@ email addresses as we've got full time customer service staff waiting to help out The advise email may not be as quick simply because our advisors work on our facebook page, the forums, YouTube etc. as well :)

    Hope that helps and my appologies for any inconvenience.

    Wilks

    Aww you've let me down - there's me thinking you were a Nando's man!


    Haha, I like Nando's too - if it doesn't run away or fight back...I'll eat it! lmao!


    hi, i checked my inbox and spam box and nothing from you guys on that date, or anything surrounding it. not sure why though but got my package today!
    #14
    Bodybuilding Warehouse
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    Re:No Reply from BBing warehouse email? 2010/03/27 22:34:05 (permalink)
    Glad to hear it and thanks for choosing us bud :)

        
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    #15
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