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Absolutely fuming : gym trying to get false praise!

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kitty
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2011/04/02 18:00:34 (permalink)
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Absolutely fuming : gym trying to get false praise!

One of my customers has had a bypass and managed to lose 13 stone in just over 12months but then reached a plateau. She realised she needed to do a little more so contacted me for PT sessions and a look at her diet. Her diet was very little as you'd expect but there was nothing at all I could take out but ended up having to try and get her to gradually eat a little more and explaining that the exercise would not let her gain weight etc etc. She still hasn't lost any weight but the inches are coming off, which as we know is much better anyway. She decided to join the local council run gym to get some more hours exercise in as she was feeling more motivated.
 
As expected at the gym she had to have an induction. The guy who she saw she found to be very patronising and not encouraging in the least. She had a few forms to fill in and he asked her how much weight she had lost. The next thing she receives an e-mail asking for her to provide before and after pictures and a story because they wanted her to be displayed on their success wall and featured in a magazine where she would say how good their facilities were..............................how bloody rude!!!!!!!!!!!!!!!!!!!!!!!!!
 
The good news is she's asked for a refund of the joining fee and I don't blame her. The sad news is it's really demotivated her .
#1

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    dazc
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    Re:Absolutely fuming : gym trying to get false praise! 2011/04/02 18:09:46 (permalink)
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    cheeky gits!
    #2
    jindlay
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    Re:Absolutely fuming : gym trying to get false praise! 2011/04/02 18:12:59 (permalink)
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    Good business sense by the gym imo.
    #3
    kitty
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    Re:Absolutely fuming : gym trying to get false praise! 2011/04/02 18:15:03 (permalink)
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    jindlay

    Good business sense by the gym imo.

     
    So you think them losing a customer due to bad customer service is good business?? Ummmmmm

    #4
    jango
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    Re:Absolutely fuming : gym trying to get false praise! 2011/04/02 18:22:02 (permalink)
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    They've tried to take a liberty there no doubt, but why has the experience demotivated her?
    #5
    jindlay
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    Re:Absolutely fuming : gym trying to get false praise! 2011/04/02 18:23:11 (permalink)
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    kitty

    jindlay

    Good business sense by the gym imo.


    So you think them losing a customer due to bad customer service is good business?? Ummmmmm

     
    No Kitty, by potentially gaining dozens of customers through false advertising is.
    #6
    kitty
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    Re:Absolutely fuming : gym trying to get false praise! 2011/04/02 18:25:55 (permalink)
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    That and a combination of other things Jango. She came to me as I offer private facilities. She'd been to the same gym previously and felt intimidated and didn't really know what she was doing and didn't feel comfortable with the staff to ask and when she did they weren't that helpful. Having gained  more confidence through her weight loss and me showing her some new things to do she was ready to do some more on her own and then it seems she's back to stage one!!
    #7
    kitty
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    Re:Absolutely fuming : gym trying to get false praise! 2011/04/02 18:28:24 (permalink)
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    jindlay

    kitty

    jindlay

    Good business sense by the gym imo.


    So you think them losing a customer due to bad customer service is good business?? Ummmmmm


    No Kitty, by potentially gaining dozens of customers through false advertising is.

    But they ain't going to gain are they as they have crap customer service that lost them the one who could have potentially done this for them. Had it been me, I'd have at least waited until she was more of an established member, not someone who'd never trained there and I also would have offered her something in return.
    #8
    Irish Beast
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    Re:Absolutely fuming : gym trying to get false praise! 2011/04/02 18:34:03 (permalink)
    +2 (1)
    Very sneaky indeed!
     
    Mind you its no worse than Pro BBers getting huge of gear and giving all the credit to their supplement companies!

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    #9
    kitty
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    Re:Absolutely fuming : gym trying to get false praise! 2011/04/02 18:38:33 (permalink)
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    LOL, @IB!!
    #10
    Irish Beast
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    Re:Absolutely fuming : gym trying to get false praise! 2011/04/02 18:55:29 (permalink)
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    kitty

    LOL, @IB!!

     
    Its funny cos its true.
    Can you imagine the speech 
    "I'd like to think my sponsors prochem, lixus and wildcat for making this all possible!"

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    #11
    kitty
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    Re:Absolutely fuming : gym trying to get false praise! 2011/04/02 19:07:00 (permalink)
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    Aye, but at least they're getting supplements for their 'lies'. The gym here offered her nothing in return!!
    #12
    Irish Beast
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    Re:Absolutely fuming : gym trying to get false praise! 2011/04/02 19:12:32 (permalink)
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    I wish Sayers would sponsor me. Would save me a lot of time and money

    Moderator@ Underground Muscle
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    #13
    tac
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    Re:Absolutely fuming : gym trying to get false praise! 2011/04/02 20:45:48 (permalink)
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    Irish Beast

    I wish Sayers would sponsor me. Would save me a lot of time and money

    I thought you were sponsored by the 'Pablo Escobar Memorial Foundation' IB?


    #14
    Irish Beast
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    Re:Absolutely fuming : gym trying to get false praise! 2011/04/02 20:57:33 (permalink)
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    They did try once but they claimed by demands would put them out of business
     

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    #15
    BIGDOWNUNDER
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    Re:Absolutely fuming : gym trying to get false praise! 2011/04/02 22:52:37 (permalink)
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    Very cheeky indeed-but as others said good business sense for trying to grab all your hard work and selling it off as there own.

    I'll cross that bridge after i've burned it.
    #16
    Bertstare
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    Re:Absolutely fuming : gym trying to get false praise! 2011/04/02 23:17:20 (permalink)
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    Youd think they would offer a free membership or something
    #17
    keyser soez 2010
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    Re:Absolutely fuming : gym trying to get false praise! 2011/04/03 01:13:36 (permalink)
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    Bertstare

    Youd think they would offer a free membership or something


    This happened at the gym i attend. A friend of mine lost something like 10 stone and she looked amazing when she was at her lowest weight and the gym offered her 3 months free membership if she done pics and a story for them in teh local paper. Funnyly enough i couldnt look her in the eye when she was at her lowest weight because all i thought about was getting her into bed  but when she was a big fatty i wouldnt look twice at her. I know this is wrong but it's  just the way it is

    #18
    fitfreak36
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    Re:Absolutely fuming : gym trying to get false praise! 2011/04/03 01:37:16 (permalink)
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    Have you contacted that gym yet, Kitty? I wonder what they'll say to you, when you put them on the spot.
    post edited by fitfreak36 - 2011/04/03 01:38:38
    #19
    James
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    Re:Absolutely fuming : gym trying to get false praise! 2011/04/03 10:40:34 (permalink)
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    jindlay

    Good business sense by the gym imo.

    No, it's very poor business sense.  They looked at the small reward and not the bigger picture: this is where so many businesses lose out: the thing is they never realise.
    #20
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