YB
BannerBanner
Reply to post

Bulk suppliers poor service

Page: 12 > Showing page 1 of 2
Author
lokidog
Olympian Member
  • Total Posts : 683
  • Reward points: 5809
  • Joined: 2006/08/05 17:24:58
  • Location: Gloucester, England
  • Status: offline
2007/06/18 21:16:32 (permalink)
0

Bulk suppliers poor service

I placed an order with one of the bulk suppliers however I still await my delivery.

It is now approx 2 weeks since I placed my order, however having followed their tracking the item shows as delivered. This however could not be the case as I have not signed for it and having checked with my neighbours no one has signed for a package on my behalf.

Upon looking at the signature it was quite clear the name signed was nothing but lines scribbled on the page.

I notified the supplier detailing the above who then replied that the product had been signed for by myself which it hand not been.

I replyed to this email refering to the previous message requesting for the goods to be resent of a refund issued and was advised that they were waiting for the courier to respond back to them and could not refund or replace the goods.

I sent a further email requesting my goods or a refund and advised that the fact that the items delivery is subcontracted by them is not my issue. I placed an order with them and that it has not been completed.

My last email dated Thurday 14th June has had no acknowledgement at all.

How long can they reasonablly take to make to clarify with the courier and reply with their findings?

Next time I will worry less about the money and return to my previous suppliers as I will never use them again.

20 Replies Related Threads

    dirtyvest
    Moderator
    • Total Posts : 53061
    • Reward points: 14771
    • Joined: 2002/04/11 22:19:49
    • Location: UK
    • Status: offline
    RE: Bulk suppliers poor service 2007/06/18 21:18:52 (permalink)
    0
    Have you chased up the courier?

    Limits, like fear, are often just an illusion: MJ 12/9/09
    My journal
    shane278
    Pro-Member
    • Total Posts : 8953
    • Reward points: 6670
    • Joined: 2006/07/14 20:09:18
    • Location: South of Ireland
    • Status: offline
    RE: Bulk suppliers poor service 2007/06/18 21:18:56 (permalink)
    0
    Can you contact them by telephone?

    Emails are always slow.
    lokidog
    Olympian Member
    • Total Posts : 683
    • Reward points: 5809
    • Joined: 2006/08/05 17:24:58
    • Location: Gloucester, England
    • Status: offline
    RE: Bulk suppliers poor service 2007/06/18 21:24:23 (permalink)
    0
    I have tried the courier however I have had no reply what so ever.

    I do however feel the supplier has a responsability to complete the transaction and the courier is nothing but their chosen delivery service. After all who should have more pull with them?

    a valued customer who ships hundreds of items a week with them
    or
    1 man waiting for a tub of protien?
    ByTheNumbers
    Pro-Member
    • Total Posts : 1055
    • Reward points: 8778
    • Joined: 2007/05/13 14:28:37
    • Status: offline
    RE: Bulk suppliers poor service 2007/06/18 21:51:26 (permalink)
    0
    Seems to me you're doing all anyone can reasonably expect. As you say, the supplier has failed to provide you with the goods. Depending on how you paid for the goods e.g. credit card- you may find you are covered for the loss. You could contact whoever provided the method of payment to find out.
    don marcos
    Pro-Member
    • Total Posts : 3108
    • Reward points: 8476
    • Joined: 2007/05/28 23:59:59
    • Location: Leeds
    • Status: offline
    RE: Bulk suppliers poor service 2007/06/18 22:22:00 (permalink)
    0
    who's the courier?
    Shack
    Olympian Member
    • Total Posts : 884
    • Reward points: 8432
    • Joined: 2006/03/20 09:49:15
    • Status: offline
    RE: Bulk suppliers poor service 2007/06/18 22:26:50 (permalink)
    0

    ORIGINAL: lokidog

    I have tried the courier however I have had no reply what so ever.

    I do however feel the supplier has a responsability to complete the transaction and the courier is nothing but their chosen delivery service.




    You have paid the supplier to deliver the goods to you and they have failed on their part of the contract. The responsibilty is with them to either refund the goods or supply a replacement. Do not let the supplier try and fob you off by trying to say it is not their repsonsibilty. YOU paid THEM (the supplier) for postage NOT the courier firm. If you had paid the courier frim directly it would indeed be your problem, but as it stands you paid the supplier.
    Mobster
    Pro-Member
    • Total Posts : 20683
    • Reward points: 12997
    • Joined: 2002/04/20 20:15:47
    • Location: Aberdare
    • Status: offline
    RE: Bulk suppliers poor service 2007/06/18 22:38:37 (permalink)
    0
    I'm pretty sure this is not us (phew) although as he lives so close he could collect ha ha. To show that the reverse is also true we've got a package sitting in our warehouse that was returned for one customer who lives 20 minutes drive from me and 10 from Mike. I've emailed him 2x and had no reply. I'm hoping he's on holiday. Indeed that particular guy has come down and paid in cash before.

    If, by some chance, it is the same then call me on the phone asap.

     
    CoNs
    Pro-Member
    • Total Posts : 7952
    • Reward points: 5702
    • Joined: 2006/09/18 10:57:56
    • Location: Fife
    • Status: offline
    RE: Bulk suppliers poor service 2007/06/18 22:39:56 (permalink)
    0
    i dont see it as a the suppliers problem, once it leaves thier place, they presume the courier will follow thru with the transaction..

    maybe someones stole your goods?

    we could all say to the supplier our goods dont arrive and hope they will refund us, or resend more stock, which sadly isnt the case

    all IMO
    Shack
    Olympian Member
    • Total Posts : 884
    • Reward points: 8432
    • Joined: 2006/03/20 09:49:15
    • Status: offline
    RE: Bulk suppliers poor service 2007/06/18 22:49:02 (permalink)
    0

    ORIGINAL: CoNs

    i dont see it as a the suppliers problem, once it leaves thier place, they presume the courier will follow thru with the transaction..


    all IMO


    It is indeed the suppliers responsibility to ensure that the goods are delivered. The buyer paid the supplier to deliver the goods. Which company or method the supplier chooses to deliver the goods is entirely up to them. The buyer paid a certain amount to have the goods delivered and this amount was paid directly to the supplier. No good delivered, then the contract has been broken.
    Mobster
    Pro-Member
    • Total Posts : 20683
    • Reward points: 12997
    • Joined: 2002/04/20 20:15:47
    • Location: Aberdare
    • Status: offline
    RE: Bulk suppliers poor service 2007/06/18 22:50:56 (permalink)
    0
    Another one for ya - customer put their old address in the delivery panel. Courier leaves it with a neighbour at the old address - customer says 'where's my stuff'. Low next door neighbour denies he signed for it. Guess who ends up coughing up the new product (mind you we claimed from our courier for the delivery fee). In that example who was at fault?

     
    fraser
    Pro-Member
    • Total Posts : 2240
    • Reward points: 6622
    • Joined: 2006/06/18 01:13:32
    • Status: offline
    RE: Bulk suppliers poor service 2007/06/18 22:52:51 (permalink)
    0
    OFF-TOPIC: Mobster, have your prices risen coinciding with the rise in dairy prices similar to myprotein/ allin1 etc? Just checking, cheers man
    lokidog
    Olympian Member
    • Total Posts : 683
    • Reward points: 5809
    • Joined: 2006/08/05 17:24:58
    • Location: Gloucester, England
    • Status: offline
    RE: Bulk suppliers poor service 2007/06/18 22:56:41 (permalink)
    0
    No, its not you
    lokidog
    Olympian Member
    • Total Posts : 683
    • Reward points: 5809
    • Joined: 2006/08/05 17:24:58
    • Location: Gloucester, England
    • Status: offline
    RE: Bulk suppliers poor service 2007/06/18 22:58:57 (permalink)
    0

    ORIGINAL: CoNs

    i dont see it as a the suppliers problem, once it leaves thier place, they presume the courier will follow thru with the transaction..

    maybe someones stole your goods?

    we could all say to the supplier our goods dont arrive and hope they will refund us, or resend more stock, which sadly isnt the case

    all IMO


    My point of contact is the supplier.

    For example: If you order a pizza that fails to arrive you contact the shop not the delivery boy.

    Therefore that is what i have done.
    Shack
    Olympian Member
    • Total Posts : 884
    • Reward points: 8432
    • Joined: 2006/03/20 09:49:15
    • Status: offline
    RE: Bulk suppliers poor service 2007/06/18 22:59:43 (permalink)
    0

    ORIGINAL: Mobster

    Another one for ya - customer put their old address in the delivery panel. Courier leaves it with a neighbour at the old address - customer says 'where's my stuff'. Low next door neighbour denies he signed for it. Guess who ends up coughing up the new product (mind you we claimed from our courier for the delivery fee). In that example who was at fault?


    The courier is at fault because they did not deliver it to the address which was given when the order was delivered. If there was no one available at the address the buyer should have been made aware of this. Leaving it with a neighbour, unless instructed to do so, is not acceptable and risk, as your case proved.

    If you are using a firm which does such things then it is up to you to address the issue. The customer did not choose this firm and it will be up to you to ensure the goods are replaced or money refunded.
    Mobster
    Pro-Member
    • Total Posts : 20683
    • Reward points: 12997
    • Joined: 2002/04/20 20:15:47
    • Location: Aberdare
    • Status: offline
    RE: Bulk suppliers poor service 2007/06/19 00:06:44 (permalink)
    0

    ORIGINAL: apollocreed

    OFF-TOPIC: Mobster, have your prices risen coinciding with the rise in dairy prices similar to myprotein/ allin1 etc? Just checking, cheers man


    Yes. Not on everything but pretty much so. I've had a chat with Mike and any spare capital is going on as much WPC as we can lay our hands on which should help a little. So, for example MPC and WPI are on hold.

     
    Mobster
    Pro-Member
    • Total Posts : 20683
    • Reward points: 12997
    • Joined: 2002/04/20 20:15:47
    • Location: Aberdare
    • Status: offline
    RE: Bulk suppliers poor service 2007/06/19 00:08:07 (permalink)
    0

    ORIGINAL: Shack


    ORIGINAL: Mobster

    Another one for ya - customer put their old address in the delivery panel. Courier leaves it with a neighbour at the old address - customer says 'where's my stuff'. Low next door neighbour denies he signed for it. Guess who ends up coughing up the new product (mind you we claimed from our courier for the delivery fee). In that example who was at fault?


    The courier is at fault because they did not deliver it to the address which was given when the order was delivered. If there was no one available at the address the buyer should have been made aware of this. Leaving it with a neighbour, unless instructed to do so, is not acceptable and risk, as your case proved.

    If you are using a firm which does such things then it is up to you to address the issue. The customer did not choose this firm and it will be up to you to ensure the goods are replaced or money refunded.


    Which is why we claimed from them but we also had the customer up in arms over non-delivery to his current address. It was made via eBay and we had to cough up.

     
    FromTheAshes
    Pro-Member
    • Total Posts : 1185
    • Reward points: 1068
    • Joined: 2007/03/02 23:10:34
    • Status: offline
    RE: Bulk suppliers poor service 2007/06/19 00:36:07 (permalink)
    0
    You have done more than enough from a consumers POV, disgusting service imo, and just another aspect of the UK's economy and a reason why we fail to compete on the global stage with the big boys.

    PB EDIT - No this is of no relevance. Read the thread again and I'm sure you'll see why.
    post edited by PartyBoy - 2007/06/19 07:31:52
    FromTheAshes
    Pro-Member
    • Total Posts : 1185
    • Reward points: 1068
    • Joined: 2007/03/02 23:10:34
    • Status: offline
    RE: Bulk suppliers poor service 2007/06/19 00:43:11 (permalink)
    0

    ORIGINAL: russcantdance


    ORIGINAL: dirtyvest

    Have you chased up the courier?


    Having worked for Royal Mail and City Link in the past I would say this would be pointless, even if the courier is at fault it is still the supplier who will be issuing any refund or replacement he would be passed back to the supplier.


    Yup ultimately it is the suppliers obligation to ensure safe passage of the goods, at the end of the day any problems with the courier is an issue between the supplier and them, and nothing to do with the end user, nor should they be involved in this aspect of the logistics.

    A refund or new products should have been issued.

    beef_pumper
    Pro-Member
    • Total Posts : 2721
    • Reward points: 7096
    • Joined: 2007/01/24 11:54:26
    • Status: offline
    RE: Bulk suppliers poor service 2007/06/19 00:53:07 (permalink)
    0
    Oh cool, I didn't know there was a bulk supply supplements service based in Gloucester, lol neither did I know there were so many people on here from gloucester, well only 3, but thats 2 more than I thought!

    I will check your webiste out now Mobster.
    Page: 12 > Showing page 1 of 2
    Jump to:
    ©2018 All content is copyright of MuscleTalk.co.uk and its use elsewhere is prohibited.
    (posting guidelines | privacy | advertise | earnings disclaimer | contact us | supported by)
    © 2018 APG vNext Commercial Version 5.5