Dentists!!! Grrrr... how to complain?
Some time ago I broke a tooth (bottom row, at the back on the left).
Dentist filled it, but said he wasnt sure how long the filling would last (awkward place and very large).
Few months later said filling fell out. Went to a different dentist (quicker appointments) who said the same thing, and did a temporary filling. Filling fell out the same day. Eventuallly got it filled again, and was again warned that it probably wouldnt last.
Well, couple of months back filling fell out again (should add that each time filling falls out I wind up with blinding tooth-ache for a few days until it gets fixed!
Was in estonia at the time - dentist I saw there said there was no earthly point putting another filling in, I would need to either get the tooth removed, or (better but more expensive option) get some bridgework put in over what was left of the tooth and the one next to it, when I get back to england. Put a temporary filling in anyway - which falls out the following day.
Couple of weeks later tooth is getting well painful again, so get another temporary fillling put in. Dentist (estonian again) puts ANOTHER temporary filling in, despite saying theres not much point as it wont hold. It falls out later the same day.
SO on coming back to england I book an appointment. Earliest I can get on the NHS is SEPTEMBER!
Finally, at the weekend, pain has gotten so bad I cant sleep. So phoned up another dentist, explained the whole situation, and asked if there was anyway they could fit me in sooner. They say they'll see me thursday... result!
Cancel work I had lined up on thursday, which I cant really afford to do with a new baby at home but an appointment at a few days notice is too good to miss.
NOW today I turn up for the appointment. Go in to see the dentist:
Dentist: tooths broken in half
Me: I know, thats why Im here
Dentist: i could try putting a temporary filling in
Me: no point, they never last 24 hours, its been tried already
Dentist: well theres nothing else I can do without a full appointment
Me: I thought that was what i was here for - I explained on the phone what I needed
Dentist: no, you're just booked in for a 15 min appt for a temporary filling
Me: but I explained on the phone that that is pointless, and what needed doing
Dentist (politely tells me to get lost and come back in september)
I was there for all of 2 mins, and on the way out, to add insult to injury, they tried charching me £16.50, which I refused to pay.
I explained the situation in great detail when I booked the appointment. I explained what the problem was, and that I needed either the tooth pulling or work starting on putting a bridge in. I explained that yet another temporary filling was pointless. But what they've done is book me in for one anyway, wasting a days work, and then tried to charge me for it.
Im absolutely raging. If they'd told me on the phone that all they could offer was a temp filling (again) then I need not have cancelled work, and could have spent the last 3 days trying to find a different dentist.
Ive already got the address of the practice manager to put in a formal complaint - which I fully expect to be ignored, since Ive dealt professionally with practice managers for years, and know how the system operates.
What else would you do? As far as Im concerend they've DELIBERATELY booked me in for pointless and unneccessary work in an attempt to make a few quid out of me, and even more out of the NHS, and in the process cost me a lot of work, inconvenience, pain, and 3 days wasted looking for someone else that could do the work?
Any suggestions? Im more than mad enough to 'smash 'em in' right now!!