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Helpful ReplyDentists!!! Grrrr... how to complain?

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tac
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2009/07/30 16:37:32 (permalink)
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Dentists!!! Grrrr... how to complain?

Some time ago I broke a tooth (bottom row, at the back on the left).

Dentist filled it, but said he wasnt sure how long the filling would last (awkward place and very large).

Few months later said filling fell out. Went to a different dentist (quicker appointments) who said the same thing, and did a temporary filling. Filling fell out the same day. Eventuallly got it filled again, and was again warned that it probably wouldnt last.

Well, couple of months back filling fell out again (should add that each time filling falls out I wind up with blinding tooth-ache for a few days until it gets fixed! )

Was in estonia at the time - dentist I saw there said there was no earthly point putting another filling in, I would need to either get the tooth removed, or (better but more expensive option) get some bridgework put in over what was left of the tooth and the one next to it, when I get back to england. Put a temporary filling in anyway - which falls out the following day.

Couple of weeks later tooth is getting well painful again, so get another temporary fillling put in. Dentist (estonian again) puts ANOTHER temporary filling in, despite saying theres not much point as it wont hold. It falls out later the same day.

SO on coming back to england I book an appointment. Earliest I can get on the NHS is SEPTEMBER!

Finally, at the weekend, pain has gotten so bad I cant sleep. So phoned up another dentist, explained the whole situation, and asked if there was anyway they could fit me in sooner. They say they'll see me thursday...  result!

Cancel work I had lined up on thursday, which I cant really afford to do with a new baby at home but an appointment at a few days notice is too good to miss.

NOW today I turn up for the appointment. Go in to see the dentist:

Dentist: tooths broken in half
Me: I know, thats why Im here
Dentist: i could try putting a temporary filling in
Me: no point, they never last 24 hours, its been tried already
Dentist: well theres nothing else I can do without a full appointment
Me: I thought that was what i was here for - I explained on the phone what I needed
Dentist: no, you're just booked in for a 15 min appt for a temporary filling
Me: but I explained on the phone that that is pointless, and what needed doing
Dentist (politely tells me to get lost and come back in september)

I was there for all of 2 mins, and on the way out, to add insult to injury, they tried charching me £16.50, which I refused to pay.

I explained the situation in great detail when I booked the appointment. I explained what the problem was, and that I needed either the tooth pulling or work starting on putting a bridge in. I explained that yet another temporary filling was pointless. But what they've done is book me in for one anyway, wasting a days work, and then tried to charge me for it.

Im absolutely raging. If they'd told me on the phone that all they could offer was a temp filling (again) then I need not have cancelled work, and could have spent the last 3 days trying to find a different dentist.

Ive already got the address of the practice manager to put in a formal complaint - which I fully expect to be ignored, since Ive dealt professionally with practice managers for years, and know how the system operates.

What else would you do? As far as Im concerend they've DELIBERATELY booked me in for pointless and unneccessary work in an attempt to make a few quid out of me, and even more out of the NHS, and in the process cost me a lot of work, inconvenience, pain, and 3 days wasted looking for someone else that could do the work?

Any suggestions? Im more than mad enough to 'smash 'em in' right now!!






#1
Pastafarian
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Re:Dentists!!! Grrrr... how to complain? 2009/07/30 16:40:30 (permalink)
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seething eh mate dont blame you that really sucks.good luck in finding a better one

Everyone has been in shape,but not everyone is IN shape,its about where your going not where you have been.
#2
bluenun
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Re:Dentists!!! Grrrr... how to complain? 2009/07/30 17:12:23 (permalink)
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In 2004 I had tooth ache in the lower back tooth, the dentist drilled out all 4 roots and cut the nerve and filled in the 4 roots.
A bit broke off the tooth in 2007 and then more and more chipped off untill about half was gone.
Thankfully there was no pain as the nerve was cut.
 
Had a temporary filling which fell out that same day and then had a gold crown stuck on which lasted a few months.
I moved to anothe area and the current dentist fitted a new silver crown.
That was about 2 months ago.
 
If there is a solid base to stick the crown onto it should be fine unless more of the original tooth decays of chips away.
 
On another note a friend of mine in Sweden told me that dentists tend to pull bad teeth rather than try to fix them.
 
I am worried about my 2 bottom wisdom teeth (had top 2 pulled 20 years ago) as they are getting close to impacting on my back teeth. That will be a hospital job :(
#3
paulthebuilder
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Re:Dentists!!! Grrrr... how to complain? 2009/07/30 18:25:19 (permalink)
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It sounds like a case of airhead receptionist mate.
Probably not much you can do, except complain.
Which probably won't go anywhere.
More important is the tooth - isn't there an NHS Walk-in centre where you live? Try Googling for one.
The one in Borough yanks teeth out and does fillings without appointment at, obviously, NHS rates.
#4
22jasper
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Re:Dentists!!! Grrrr... how to complain? 2009/07/30 18:38:56 (permalink)
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Mate, my gf is a dental nurse/reception and she has said that unless you take it all the way to the very top of the chain ie beyond practice manager and into dental bureaucracy then your complaint will never be fully accepted. As she told me, there are a thousand and one ways in which the practice can cover themselves in lieu of prefessional conduct.
#5
tac
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Re:Dentists!!! Grrrr... how to complain? 2009/07/30 19:52:58 (permalink)
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22jasper

Mate, my gf is a dental nurse/reception and she has said that unless you take it all the way to the very top of the chain ie beyond practice manager and into dental bureaucracy then your complaint will never be fully accepted. As she told me, there are a thousand and one ways in which the practice can cover themselves in lieu of prefessional conduct.


thats what I figured - what would going up the chain past the practice manager involve?


#6
22jasper
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Re:Dentists!!! Grrrr... how to complain? 2009/07/30 20:11:20 (permalink)☄ Helpful
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tac

22jasper

Mate, my gf is a dental nurse/reception and she has said that unless you take it all the way to the very top of the chain ie beyond practice manager and into dental bureaucracy then your complaint will never be fully accepted. As she told me, there are a thousand and one ways in which the practice can cover themselves in lieu of prefessional conduct.


thats what I figured - what would going up the chain past the practice manager involve?


The General Dental Council
2nd Floor
44 Baker Street
London
W1U 7BE

information@gdc-uk.org
0845 222 4141
#7
tac
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Re:Dentists!!! Grrrr... how to complain? 2009/07/30 20:15:09 (permalink)
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nice one, thanks mate


#8
freak_in_cage
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Re:Dentists!!! Grrrr... how to complain? 2009/07/30 20:54:06 (permalink)
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heres how i see it:

1) although i see why you did it, moving around between dentists causes problems- as can be seen! If you had seen the same dentist, after a few temporary fillings they would have realised this was no good and not wasted your time. do not under estimate contiunity of care.

2) some new person/work experience accidentally booked you in for the wrong appointment. Simple mistake.

Why dont you just pay to go privately? cant be more than £100-£150, which in the scheme of things, is prob worth it!
#9
tac
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Re:Dentists!!! Grrrr... how to complain? 2009/07/30 21:15:25 (permalink)
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freak_in_cage

heres how i see it:

1) although i see why you did it, moving around between dentists causes problems- as can be seen! If you had seen the same dentist, after a few temporary fillings they would have realised this was no good and not wasted your time. do not under estimate contiunity of care. live in 2 different countries, so not much choice but to move around!

2) some new person/work experience accidentally booked you in for the wrong appointment. Simple mistake. woman who booked the appointment has been there years. thing is, similar thing happened about 3 years ago at the same place. I asked to be booked in to have a filling done, and when i got to the appointment the dentist wouldnt do the filling as id been booked in for a checkup. so i had to pay for a check up which revealed - guess what - that i needed a filling, then book AGAIN and pay AGAIN to get the filling done - that time I brushed it off as a simple mistake, but they've done the same damn thing to me again, so Im suspected they deliberately book people in for unnecessary appointment to make ££s

Why dont you just pay to go privately? cant be more than £100-£150, which in the scheme of things, is prob worth it! cost of getting a bridge done privately is about £600. Just had a new baby 3 weeks ago, and work is slim at the moment, no way I can afford that.
 The NHS cost is £198. B@stards screw me for enough tax, dont see why I shouldnt be entitled to NHS personally, its not like I havent already paid for it! And since its going to cost me £198 anyway, I resent them screwing an extra £16 out of me today, and ANOTHER £45 for a check up they're insisting on, when I already know what work needs doing (and thats what they agreed to do on the phone!)
.
Other option is to wait until I get back to estonia, where a private dentist WILL cost about £100 - but that means living with the tooth til the end of august.
Incidentally how come an estonian dentist can do it for £100, but a british one costs £600? Cost of living is cheaper in estonia, but nowhere near 6x cheaper. Bl**dy rip off!






#10
freak_in_cage
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Re:Dentists!!! Grrrr... how to complain? 2009/07/30 21:39:30 (permalink)
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fair enough if you see 2 dentists from 2 different countries- but you have seen more than 2 dentists, no?

As professionals they will still want to make their own opinion before performing some kind of an operation- so they wont simply take your word for it if you tell them what you need.

If you had been booked for a checkup when you requested a removal- and had already had a checkup by that dentist- then i wouldn't have paid for it.

if a bridge costs £600 UK private, and a removal costs £100 estonia, how much does a removal cost in the UK?

the reason it costs more in the UK is pretty obvious really. Simple economics. Its the same reason £5 will buy you enough food for a week in china, and a 3 coarse meal in Turkey ;)
#11
RedHotF
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Re:Dentists!!! Grrrr... how to complain? 2009/07/30 22:24:43 (permalink)
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TBH i would be tempted to have it pulled out, if it is at the back and not too noticeable.  You have already gone through a huge amount of pain, time, hassle and also some expense.  I had a tooth removed in a similar area and for a similar reason, I just wasn't prepared to pay a fortune and faff about any further.
#12
tac
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Re:Dentists!!! Grrrr... how to complain? 2009/07/30 22:28:09 (permalink)
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The bridge is about 100-200 in estonia (removal would be about 20£)  - Uk removal is round about 100£ (private) IIRC.

I take the point that a professional is going to want to make their own opinion on what work needs doing (which no doubt will be their response when I complain), but if Ive already said on the phone that a temporary filling is pointless, wouldnt it be professional of them to tell me that this is what they are booking me in for anyway.

What I was asking for was for them to book me in for a check up and to start the work (obviously subject to them agreeing that it was what needed doing), which they agreed to do. But when I turned up I had a 15 min appt for a temporary filling.

If they'd taken 30 seconds on the phone to explain that to me I could have declined the appointment, on the grounds that I felt it was a waste of time, saved a days work, and saved the NHS from being billed by this bunch of crooks.

If you booked to take your car in to get the brake pads changed, and made it clear on the phone that you didnt want a full service, just the pads changing - and then, when you got there it turned out they were prepared to do a service but there was no way they were going to change the pads for you, and when you said "well in that case I'll leave it" they tried charging you for the service anyway, how far do you think they'd get with that?




#13
tac
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Re:Dentists!!! Grrrr... how to complain? 2009/07/30 22:29:58 (permalink)
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RedHotF

TBH i would be tempted to have it pulled out, if it is at the back and not too noticeable.  You have already gone through a huge amount of pain, time, hassle and also some expense.  I had a tooth removed in a similar area and for a similar reason, I just wasn't prepared to pay a fortune and faff about any further.


tempting, i know. trouble is Ive got no teeth left on that side at all - if this one goes I'll be missing the entire lower left side all the way to the little ones at the front, so Id like to save it if poss


#14
BIGDOWNUNDER
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Re:Dentists!!! Grrrr... how to complain? 2009/07/30 22:31:17 (permalink)
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The Mrs is in the middle of Root Canal treatment at the moment-she had the tooth re packed last night she was in there for 9mins $360 dollars!!!!! about 170 pounds for 9mins!!!!

I'll cross that bridge after i've burned it.
#15
RedHotF
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Re:Dentists!!! Grrrr... how to complain? 2009/07/30 22:36:31 (permalink)
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tac

RedHotF

TBH i would be tempted to have it pulled out, if it is at the back and not too noticeable.  You have already gone through a huge amount of pain, time, hassle and also some expense.  I had a tooth removed in a similar area and for a similar reason, I just wasn't prepared to pay a fortune and faff about any further.


tempting, i know. trouble is Ive got no teeth left on that side at all - if this one goes I'll be missing the entire lower left side all the way to the little ones at the front, so Id like to save it if poss


Ah ok I didn't know that, in which case I can understand your preference for trying to save the tooth.
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