YB
BannerBanner
Reply to post

Disappointed MyProtein Delivery

Author
slimbops
Pro-Member
  • Total Posts : 1263
  • Reward points: 8399
  • Joined: 2005/04/01 23:08:46
  • Location: Cardiff
  • Status: offline
2011/03/30 14:28:28 (permalink)
0

Disappointed MyProtein Delivery

Dont really like to make a scene of a small issue but recently made an order on Thursday and was a fairly big order so I made sure it was over 100 pound so i would get the next day delivery option.
I received an email confirming the order and that was it.
They debited my account, no email regarding dispatching the order, no order history on the website so yesterday i rang them and was told that they would look into it and that they had lost my order and it will be with me tomorrow.
I asked regarding the fact it was such a late delivery and they have offfered me free delivery on my next order. Personally i find this a bit unfair as I will have to order again to take this offer up yet this isnt the first issue ive had with deliveries and it makes me wonder whether or not to take my custom elsewhere.
Just wondering what other customers would expect?

12 Replies Related Threads

    EnfantTerrible
    Pro-Member
    • Total Posts : 2512
    • Reward points: 4774
    • Joined: 2011/01/13 10:35:34
    • Location: North Carolina
    • Status: offline
    Re:Disappointed MyProtein Delivery 2011/03/30 14:32:12 (permalink)
    0
    I had similar issues and made a thread about it and other people have made threads since. I don't use MP anymore, had really good experiences with BBW and Muscle Finesse since.
    Cutting Mad
    Senior Member
    • Total Posts : 177
    • Reward points: 6579
    • Joined: 2007/01/31 22:50:28
    • Status: offline
    Re:Disappointed MyProtein Delivery 2011/03/30 14:53:45 (permalink)
    0
    Haven't had any issues here. Placed an order on Saturday which was delivered on Monday and then placed another order on Monday which was delivered yesterday morning, can't complain.
    slimbops
    Pro-Member
    • Total Posts : 1263
    • Reward points: 8399
    • Joined: 2005/04/01 23:08:46
    • Location: Cardiff
    • Status: offline
    Re:Disappointed MyProtein Delivery 2011/03/30 14:59:11 (permalink)
    0
    that is one of the issues with the company i suppose. They seem to be very hit and miss when it comes to customer service and delivery. Their either on time and efficient, or you're waiting a week and only then its you who has to make the first move as to where the order is.
    Hoppy1975
    Pro-Member
    • Total Posts : 3880
    • Reward points: 4317
    • Joined: 2011/02/15 14:30:45
    • Location: The back of beyond.
    • Status: offline
    Re:Disappointed MyProtein Delivery 2011/03/30 15:06:26 (permalink)
    0
    I think most supplement companies will struggle to deliver all their orders on time every time...... I use Myprotein and have never had any problems.......maybe there struggling to keep up with demand so that shows that the product is a good one......hopefully its just an isolated incident!
    bulldog dave
    Pro-Member
    • Total Posts : 1227
    • Reward points: 5536
    • Joined: 2009/07/19 11:45:51
    • Location: newmarket
    • Status: offline
    Re:Disappointed MyProtein Delivery 2011/03/30 15:22:10 (permalink)
    0
    i havent had problems with mp before as i always go for the dpd option, did an oreder with bulk powders 2 weeks ago and that took 3 days to arrive so not to bad again, however i have ordered from muscle finesse and echo supplements and always comes next day
    SecondRow
    Olympian Member
    • Total Posts : 870
    • Reward points: 4069
    • Joined: 2005/12/27 21:44:58
    • Status: offline
    Re:Disappointed MyProtein Delivery 2011/03/30 15:28:52 (permalink)
    0
    I have only ever had good experiences with MP, the next-day delivery is just awesome as I always forget to re-order stuff until I've run out...
     
    That said I am tempted to try BBW as I hear that their protein mixes much thicker and tastier than MP... will have to see how many MP points I have accrued next time I come to order.

    Current training: 6-day split
    Current cycle: Test E @ 500mg per week

    Current stats:
    Height : 192cm
    Weight : 272lbs
    Body Fat : 15.4%
    Leonwales
    New Member
    • Total Posts : 24
    • Reward points: 3144
    • Joined: 2009/03/30 07:44:52
    • Status: offline
    Re:Disappointed MyProtein Delivery 2011/03/30 15:38:55 (permalink)
    0
    I have used them 4 times now i always pay for next day. I always get an email confirming order then i get a tracking number. Brilliant service.
    stephenstuv
    Senior Member
    • Total Posts : 175
    • Reward points: 3299
    • Joined: 2008/05/05 14:08:06
    • Status: offline
    Re:Disappointed MyProtein Delivery 2011/03/30 16:17:04 (permalink)
    0
    ive placed 2 orders with myprotein recently, no problems. i live in n.ireland, ordered on sat night and recieved it yesterday. cant complain. i think all companies are going to have problems with orders and deliveries at times, unfortunately youve been one of the unlucky ones
    WhiteSnake
    Pro-Member
    • Total Posts : 10246
    • Reward points: 9620
    • Joined: 2005/05/14 12:25:30
    • Location: The wrong side of 44
    • Status: offline
    Re:Disappointed MyProtein Delivery 2011/03/30 16:23:53 (permalink)
    0
    1 tiny problem (burst pouch) in 6 years ordering. I'll settle for that!
    With the sheer volume of orders they do it's impossible to get zero problems ever.
    Smacky
    Olympian Member
    • Total Posts : 515
    • Reward points: 7288
    • Joined: 2007/08/30 13:24:09
    • Location: Northants
    • Status: offline
    Re:Disappointed MyProtein Delivery 2011/03/30 16:37:02 (permalink)
    0
    Could not praise MP enough. Good products, fast delivery, value for money.

    ORIGINAL: pigeonwarrior

    sweet mate

    I love watching programs about aas.

    If it wasnt for the fact they can make you go bald I would do them now, the day I go bald though Ill be straight on them.
    dairic
    New Member
    • Total Posts : 33
    • Reward points: 3524
    • Joined: 2009/06/21 22:14:22
    • Status: offline
    Re:Disappointed MyProtein Delivery 2011/03/30 19:36:22 (permalink)
    0
    I have been oredering from MP for a number of years, but recently ordered from BBW. Great delivery and protein is much nicer imo.
    IanST
    New Member
    • Total Posts : 27
    • Reward points: 910
    • Joined: 2010/07/15 22:09:06
    • Status: offline
    Re:Disappointed MyProtein Delivery 2011/03/30 19:55:36 (permalink)
    0
    i've never had a problem with MP, but in terms of customer service, speed of delivery and communication (text messages etc), you can't beat BBW.
    Jump to:
    ©2018 All content is copyright of MuscleTalk.co.uk and its use elsewhere is prohibited.
    (posting guidelines | privacy | advertise | earnings disclaimer | contact us | supported by)
    © 2018 APG vNext Commercial Version 5.5