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Do you complain?

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Carl_T
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2014/09/28 20:05:22 (permalink)

Do you complain?

Do you complain when out and not happy with the service? Send a email? Say something at the time to staff? Or just simply don't like to cause a scene and not say nothing.

Me personally i email as my tempers terrible and can't get my point across without swearing it's not a good thing infront of my mrs and young daughter. The reason I made this thread as we have just got back from London and ive just sent a complaint email about the hotel lol
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    westbelfastguy
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    Re: Do you complain? 2014/09/28 20:18:48 (permalink)
    i give off a lot. Usually on here. Rarely formally though unless it's something that needs sorted. If it's a retail type scenario I just avoid them. For hotels or dining out it's a tripadviser review. Equally if it's a positive experience, I do those as well.
    #2
    Rasputin
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    Re: Do you complain? 2014/09/28 20:20:40 (permalink)
    I never used to but since I turned 30 two years ago I literally moan at everything and everyone. Especially now as everything seems to be work related and costing **** loads of cash 

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    #3
    Carl_T
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    Re: Do you complain? 2014/09/28 20:34:31 (permalink)
    The reason im p!ssed off we got back from a weekend in London we stayed just outside of London in a lovely 4 star hotel it was just over £100 a night. To me thats a lot it may not be to some but to me it is and I know what I should get. So when the hotel we stayed in had a massive wedding reception on last night and me and my mrs had a terrible nights sleep due to noise it was only right I say something. The only reason we chose it as it was one of the hotels recommended by legoland and family friendly
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    westbelfastguy
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    Re: Do you complain? 2014/09/28 20:44:07 (permalink)
    £100 for a hotel in london isn't bad really. A lot of people don't realise that part of the reason why hotel's qualify for higher star ratings is down to location, not necessarily quality.
     
    Family friendly though to me would suggest they should have certainly been more mindful of keeping tighter control on noise levels from a wedding reception as yeah they can get pretty rowdy, so can see why you're annoyed.
    #5
    Suspirio
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    Re: Do you complain? 2014/09/28 21:03:30 (permalink)
    I don't complain in restaurants because they might take your food away and put a little 'special sauce' in it. I just don't go back. Other than that, yes, I complain like a mofo. Temper used to be terrible.
     
    I once tried to get a refund in Argos for a faulty DAB radio and they were being such dicks that I shut the shop. Pulled the shutters down and everything. I said nobody is coming in or going out until I get my refund. After that I really knew that I had to stop losing my temper because that could have got quite serious. The customers and staff were quite scared and I felt awful afterwards. Now I keep a lid on it.

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    Sharkz
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    Re: Do you complain? 2014/09/28 21:05:05 (permalink)
    I never really used to complain much, but now I do mention when I'm not happy with the service I received. I never put it across in an aggressive way and just mention politely.

    I was in Bruj Al Arab on Thursday and booked a table in one of restaurants, informed them of my sisters nut allergy which is actually quite bad. they said they could accommodate but turned out only a couple of dishes contained no nuts. Instead of just picking from the two i informed the manager that I was led to believe there would be a better selection for my sister - he apologised and got the chef to prepare any dish from any of the other restaurants they had and gave 75% off the bill - I wasn't expecting that but happy days!

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    PAGAN
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    Re: Do you complain? 2014/09/28 21:08:24 (permalink)
    No. I just fantasise about killing all of my antagonists.

    No biggie like, there are a lot worse things for you than using steroids, I mean I probably shouldn't have been smoking crack or getting into bar fights at your age TBH  - drab4

    #8
    WW10
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    Re: Do you complain? 2014/09/28 23:04:48 (permalink)
    I complain if I feel it's necessary. I worked as a Front of House manager in a 4* Hotel that had over 218 bedrooms, so as you can imagine I had to deal with complaints far and wide. I think the most pathetic one I had to deal with was an e-mail asking for a full refund because we advertised on our pillows they were "Feather Pillows" and the lady in question had an allergy to them. They weren't. They were standard 'soft touch' pillows, the "Feathers" was our company name. She didn't let up on the issue and tried to seek legal advice.
     
    Worst was having to deal with a customer who cut his tounge in half on a piece of glass found in his Eton Mess. Worst day of my life. Fists flying and everything.
     
    I genuinely believe that if you are clever enough you could stay a whole week in the Ritz and get it free at the end if you know how to play up properly.
     
    So yeah, I only complain if i feel it's necessary.

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    #9
    outlander
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    Re: Do you complain? 2014/09/28 23:25:55 (permalink)
    Carl_T
    The reason im p!ssed off we got back from a weekend in London we stayed just outside of London in a lovely 4 star hotel it was just over £100 a night. To me thats a lot it may not be to some but to me it is and I know what I should get. So when the hotel we stayed in had a massive wedding reception on last night and me and my mrs had a terrible nights sleep due to noise it was only right I say something. The only reason we chose it as it was one of the hotels recommended by legoland and family friendly



    what was the hotel, my friends got married in london last night...
    #10
    dazzz
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    Re: Do you complain? 2014/09/28 23:28:06 (permalink)
    I tend to email complaints if im pissed off enough, or use twitter. Im generally polite to start with but then depending on their reaction my mood may change e.g

    I tweeted about a tub of total greek yoghurt being a strange consistency and they got in touch straight away to issue a refund + a £10 cheque to say sorry

    Bella italia are sending me vouchers because of a couple of issues i had

    I had a massive row with go nutrition on twitter once and i ended up getting very sarcastic with them.

    My mrs brother gets loads of £20 vouchers off weatherspoons cause he complains just for the sake of it....i wouldnt do that myself though
    post edited by dazzz - 2014/09/28 23:30:10

      
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    #11
    Suspirio
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    Re: Do you complain? 2014/09/28 23:34:15 (permalink)
    welshwizard10
    Worst was having to deal with a customer who cut his tounge in half on a piece of glass found in his Eton Mess. Worst day of my life. Fists flying and everything.
     


     
    Feckin hell. That sounds like a horror movie

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    #12
    WW10
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    Re: Do you complain? 2014/09/28 23:55:56 (permalink)
    Suspirio
    welshwizard10
    Worst was having to deal with a customer who cut his tounge in half on a piece of glass found in his Eton Mess. Worst day of my life. Fists flying and everything.
     


     
    Feckin hell. That sounds like a horror movie




    I maybe over exaggerated on the "cut in half".

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