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FAO MP Reps on MT - Protein Isolate strawberry flavour from MP - not happy

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wizard
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2009/07/14 10:38:02 (permalink)

FAO MP Reps on MT - Protein Isolate strawberry flavour from MP - not happy

Hello everyone
 
I just recieved my new bag of Isolate from My Protein, i decided to try strawberry as they had no choc left and i needed some powder real quick as i was running out. I would have normally gone for choc.
 
I tried it last night after a work out and mixed it with malto and as soon as i gave it a shake it foamed up like mad and i couldnt even see the liquid, i waited for it to set and drank as much as i could which wasnt much.
 
I thought the foaming was due to the malto, so this morning when i woke up i prepared my morning dose, 2ooml of water and a scoop of isolate. As soon as i shook it a little bit it foamed up like mad again and gave me like 50ml of liquid. I have never experienced this problem with any of their other supplements especially choc isolate.
 
I dont really want to continue taking it as im losing out, do you think MP will consider an exchange as i am not happy with the product?
 
MP reps please and PM me for a resolution.
 
Thanks
Wizard

#1

21 Replies Related Threads

    naththebeast
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    Re:FAO MP Reps on MT - Protein Isolate strawberry flavour from MP - not happy 2009/07/14 10:41:22 (permalink)
    would have probably been better to email them directly tbh.

    Seems weird though as MP are normally very good.



    #2
    Mobster
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    Re:FAO MP Reps on MT - Protein Isolate strawberry flavour from MP - not happy 2009/07/14 10:46:00 (permalink)
    Standard MT advice - contact the company direct. They do not have 'reps' per se but actual customer service staff who come on here when they can (ie: slow at the office). Give them call, email or send a carrier pigeon.

     
    #3
    kerrydale
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    Re:FAO MP Reps on MT - Protein Isolate strawberry flavour from MP - not happy 2009/07/14 10:46:25 (permalink)
    Or better yet phone them?


    Telephone: 0845 094 9889 (Local rate)
    Office hours: 9:00am - 5:00pm (Monday - Friday).

    #4
    wizard
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    Re:FAO MP Reps on MT - Protein Isolate strawberry flavour from MP - not happy 2009/07/14 10:47:46 (permalink)
    damn their number has changed

    yeh i will call them at lunch

    by the way has anyone experienced this on the strawberry?

    #5
    leerc
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    Re:FAO MP Reps on MT - Protein Isolate strawberry flavour from MP - not happy 2009/07/14 11:16:30 (permalink)
    all protein foams up imo if you shake it to much, i shake mine 3 or 4 times and its fine, it doenst need alot

    started at 68kg
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    #6
    myprotein.co.uk
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    Re:FAO MP Reps on MT - Protein Isolate strawberry flavour from MP - not happy 2009/07/14 11:20:45 (permalink)
    Hi,

    As with all customer service issues please contact us directly and we will be happy to help:

    http://www.myprotein.co.uk/?page=contact-us

    MP
    #7
    wizard
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    Re:FAO MP Reps on MT - Protein Isolate strawberry flavour from MP - not happy 2009/07/14 11:28:36 (permalink)
    Thanks
    I jus emailed you

    Sorry i initially posted it on here, im jus so use to doing it ;p.

    Trust me man, i usually shake my protein like mad and it never foams. But with this one i shook it like 3 times and it was like candy floss in a shaker.

    I kno this aint normal.
    I was gonna make another dose but i thought i shouldnt have too.

    #8
    Athlete
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    Re:FAO MP Reps on MT - Protein Isolate strawberry flavour from MP - not happy 2009/07/14 13:34:27 (permalink)
    WELL I CAN SEE WHY PEOPLE ARE ASKING QUESTION HERE - I'VE BEEN EMAILING SINCE LAST THURSDAY, FIRED AN EMAIL YESTERDAY AND ANOTHER ONE TODAY AND I CAN SEE THAT THE COMPANY REP HAS BEEN ACTIVE ON THE BOARD YESTERDAY,TODAY AND I STILL HAVEN'T GOT A REPLY! ********* DON'T WANT TO THINK IF THEY ARE PLANNING TO DISPATCH THIS WEEK......
    #9
    Mobster
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    Re:FAO MP Reps on MT - Protein Isolate strawberry flavour from MP - not happy 2009/07/14 13:53:58 (permalink)
    Using what email?? Someone above says it's changed so use the contact page (if you haven't).

     
    #10
    mark4130
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    Re:FAO MP Reps on MT - Protein Isolate strawberry flavour from MP - not happy 2009/07/15 10:15:34 (permalink)
    Athlete

    WELL I CAN SEE WHY PEOPLE ARE ASKING QUESTION HERE - I'VE BEEN EMAILING SINCE LAST THURSDAY, FIRED AN EMAIL YESTERDAY AND ANOTHER ONE TODAY AND I CAN SEE THAT THE COMPANY REP HAS BEEN ACTIVE ON THE BOARD YESTERDAY,TODAY AND I STILL HAVEN'T GOT A REPLY! ********* DON'T WANT TO THINK IF THEY ARE PLANNING TO DISPATCH THIS WEEK......


    Maybe they have the "cannot turn caps off" filter turned on.

    Im using MP strawberry at the moment and mine is not foaming up like yours at all - and all my emails were answered quickly! Guess Im just lucky!
    post edited by mark4130 - 2009/07/16 13:59:12
    #11
    wizard
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    Re:FAO MP Reps on MT - Protein Isolate strawberry flavour from MP - not happy 2009/07/15 11:52:38 (permalink)
    Yeh they replied to my email now
    They will arrange collection but they require sell by date and batch number thats on the original pack that i no longer have because i emptied it into my tub.
    So looks like im stuck

    #12
    STEVEO1982
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    Re:FAO MP Reps on MT - Protein Isolate strawberry flavour from MP - not happy 2009/07/15 12:26:24 (permalink)
    I have noticed this with the strawberry isolate also.

    Dont get it with other flavours tho.
    #13
    MP
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    Re:FAO MP Reps on MT - Protein Isolate strawberry flavour from MP - not happy 2009/07/15 12:28:41 (permalink)
    Athlete

    WELL I CAN SEE WHY PEOPLE ARE ASKING QUESTION HERE - I'VE BEEN EMAILING SINCE LAST THURSDAY, FIRED AN EMAIL YESTERDAY AND ANOTHER ONE TODAY AND I CAN SEE THAT THE COMPANY REP HAS BEEN ACTIVE ON THE BOARD YESTERDAY,TODAY AND I STILL HAVEN'T GOT A REPLY! ********* DON'T WANT TO THINK IF THEY ARE PLANNING TO DISPATCH THIS WEEK......


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    #14
    Athlete
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    Re:FAO MP Reps on MT - Protein Isolate strawberry flavour from MP - not happy 2009/07/16 00:38:25 (permalink)
    Maybe they have the "cannot turn caps off" filter turned on.
     

    can't see how this is relevant - you did not just started using the internet did ya? 

    or  smart business people are not as picky and easily distracted like you.

    obviously I've been frustrated waiting this long for a reply from last week and I've expressed an emotion got it? and yes I've shouted and if you do not like it, do not read it or bother replying as this is not about you neither I am asking you ok?! 


    post edited by Athlete - 2009/07/16 00:43:34
    #15
    uj
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    Re:FAO MP Reps on MT - Protein Isolate strawberry flavour from MP - not happy 2009/07/16 10:05:21 (permalink)
    wizard

    Yeh they replied to my email now
    They will arrange collection but they require sell by date and batch number thats on the original pack that i no longer have because i emptied it into my tub.
    So looks like im stuck


    'collection'? why didn't they test the batch out themselves before they released it to the punters? I heard some supp companies don't even use their own supps-they are just happy to sell anything to anyone.
    #16
    kitty
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    Re:FAO MP Reps on MT - Protein Isolate strawberry flavour from MP - not happy 2009/07/16 11:30:47 (permalink)
    I wonder how people managed before the internet and e-mail???
    #17
    theiopener
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    Re:FAO MP Reps on MT - Protein Isolate strawberry flavour from MP - not happy 2009/07/16 11:34:58 (permalink)
    kitty

    I wonder how people managed before the internet and e-mail???

    Pretty sure they used that old age invention known collectively as "the telephone"!

    Nah that would be far too simple

    #18
    Mobster
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    Re:FAO MP Reps on MT - Protein Isolate strawberry flavour from MP - not happy 2009/07/16 12:34:50 (permalink)
    uj

    wizard

    Yeh they replied to my email now
    They will arrange collection but they require sell by date and batch number thats on the original pack that i no longer have because i emptied it into my tub.
    So looks like im stuck


    'collection'? why didn't they test the batch out themselves before they released it to the punters? I heard some supp companies don't even use their own supps-they are just happy to sell anything to anyone.


    Collection as in pick it up, swap it etc. I think it's called customer service.

     
    #19
    mark4130
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    Re:FAO MP Reps on MT - Protein Isolate strawberry flavour from MP - not happy 2009/07/16 13:58:42 (permalink)
    Athlete
    can't see how this is relevant - you did not just started using the internet did ya? 

    or  smart business people are not as picky and easily distracted like you.

    obviously I've been frustrated waiting this long for a reply from last week and I've expressed an emotion got it? and yes I've shouted and if you do not like it, do not read it or bother replying as this is not about you neither I am asking you ok?! 


    Or maybe you could have just phoned them up and asked them the question? That would have been the next logical step I would have taken rather than post on a forum and hoping they saw my rant.
    I agree, it wasnt about me and you werent asking me. But by posting it on a forum, you are making it public and inviting people to respond. Thats how forums work :)
    (and as for just starting using the internet, I wish it was true - but the reality is I am an old git thats been using it for quite a while)
    #20
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