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How has this happened?

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angelic upstart
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2015/02/25 22:49:50 (permalink)
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How has this happened?

On monday morning this week, my i-phone had no signal, so I went along to the ee shop where it was purchased, to see what was up. They reckoned it must be a faulty sim card, so they put in a new one, got it up and running, and I left the shop. A few yards from the shop, I received a text from a number I didn't recognise, saying 'Hey'. I didn't respond. The same message also appeared on whatsapp, and again, I didn't respond.
This morning (wednesday), I received ten texts in a row from my bank, all the same, informing me that 'your requested telephone banking security number will be sent shortly'. I've never done telephone banking, so I rang the fraud department at the bank. They informed me that I'd have to take my passport to a branch of the bank to verify my identity, and that they'd blocked the account because a questionable transaction had been attempted two days previously - they'd sent me a letter which hadn't yet arrived. They could tell me nothing more over the phone.
I was in the bank branch for over an hour, sat in an office with one of the managers whilst I talked to someone in the fraud department on the bank's phone. Someone calling themselves Mr Hunter had attempted to transfer a four figure sum from my account to 'his' account; 'his' sort code and account number were visible. During this call, I noticed that my i-phone was again showing 'No Signal'. During this time, the guy in the fraud department noticed that another attempt to take money, a four figure sum again, from my online account had been made. I suggested that something was being done to my phone, and that when my signal was down was when the attempts at fraud were occurring. This didn't seem to fit with the fraud department's script. Eventually we changed all my log in details etc for online banking. The phone still had no signal, so I returned to the ee store. I outlined what had happened, and, in similar fashion to the bank experience, was taken to an office and put through to their fraud department. It turned out that my phone had been reported as stolen the day before. They could make no suggestion as to who, where or how this had happened. I changed my security details for the phone - they assured me this should prevent it from happening again. 
I'm neither technophobe nor technophile, but this has left me puzzled. I wonder whether the phone was reported stolen and that ee were temporarily asked to re-route any calls to a different number: when I make an online payment to a new recipient I get an automated call from the bank that I have to confirm. Does that make sense? Might the random texts have anything to do with it? Are the bank saying they'll deal with the issue themselves because they want to keep any adverse publicity hushed up? Has anyone had a similar experience? Any thoughts or advice would be much appreciated.
#1

11 Replies Related Threads

    faipdeooiad
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    Re: How has this happened? 2015/02/25 22:53:35 (permalink)
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    Wow, that's ****ed. Looks like whoever it is has access to your phone and bank accounts.

    I work for a bank and have had extensive dealings with our fraud team and have never heard of anything like this.

    Has it stopped now?
    #2
    wannabbig2
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    Re: How has this happened? 2015/02/25 22:54:16 (permalink)
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    How strange.  Reads like a short mystery fiction.  Scary what can be done these days.
    #3
    angelic upstart
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    Re: How has this happened? 2015/02/25 22:59:06 (permalink)
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    faipdeooiad
    Wow, that's ****ed. Looks like whoever it is has access to your phone and bank accounts.

    I work for a bank and have had extensive dealings with our fraud team and have never heard of anything like this.

    Has it stopped now?

    Nothing further seems to have happened today. Trouble is, if my phone starts saying 'No Signal' again, I'm likely to freak out! 
    #4
    angelic upstart
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    Re: How has this happened? 2015/02/25 23:01:38 (permalink)
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    What particularly concerns me is that noone seems to be able to explain it. I need some kind of techno uber-meister like in Die Hard 4...
     
    #5
    Floydy
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    Re: How has this happened? 2015/02/26 06:55:00 (permalink)
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    Saw an article yesterday in the Daily Mail about this.
    Turns out there was a fault with Gmail and people receiving other people's messages.
    May be more info on Google now.
    #6
    faipdeooiad
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    Re: How has this happened? 2015/02/26 07:20:47 (permalink)
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    I get a lot of people's email on gmail as its first name.lastname@gmail.com

    One guy emailed himself his British gas, Amazon and BT passwords, all of which I got
    #7
    BROKEN
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    Re: How has this happened? 2015/02/26 07:25:36 (permalink)
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    Hope you manage to get this sorted out.
    Had a bizarre one across in Romania in November.
    If you bank with Bank Austria, when you make an online cash transfer (I hate these but it is very common here, for things like paying bills, schooling fees etc) you get texted a TAN which you then type in on the website.
    Anyway one of the other managers came to breakfast and showed me his phone where he had 6 TAN's texted to him and he hadn't been online, he was away to call the bank when they opened to see what was going on.
    1hr later the Head of Arrived into the meeting flustered saying he had been trying to transfer money to his ex, he had tried 6 times and no TAN had been texted to him. Anyway, you guessed it, somehow phone numbers and been mixed between the pair of them and one guy was receiving the others TAN requests.
     
    I hate technology at times
     
    #8
    wannabbig2
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    Re: How has this happened? 2015/02/26 07:53:59 (permalink)
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    faipdeooiad
    I get a lot of people's email on gmail as its first name.lastname@gmail.com

    One guy emailed himself his British gas, Amazon and BT passwords, all of which I got

    Well bloody hell, full wishlist delivered? 
     
    At work people sometimes forgot to log out from amazon on the communal area computer.  I always will their basket with thousands and thousands and pounds worth of "murder kit".  Chainsaws, bone cutters, gloves, body bags, bleach, forensics for dummies and so on.  Quite funny when they see it.  I also like to think they've been placed on some special watch list.
    #9
    BROKEN
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    Re: How has this happened? 2015/02/26 08:03:10 (permalink)
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    wannabbig2
    faipdeooiad
    I get a lot of people's email on gmail as its first name.lastname@gmail.com

    One guy emailed himself his British gas, Amazon and BT passwords, all of which I got

    Well bloody hell, full wishlist delivered? 
     
    At work people sometimes forgot to log out from amazon on the communal area computer.  I always will their basket with thousands and thousands and pounds worth of "murder kit".  Chainsaws, bone cutters, gloves, body bags, bleach, forensics for dummies and so on.  Quite funny when they see it.  I also like to think they've been placed on some special watch list.




    This, when I was a junior offshore the mech tech threatened me for buying a set of golf clubs on his ebay account, he was getting really angry about it swearing at me and all sorts, he managed to cancel the order, then came back to have another go at me, then his radio went and he was informed his wife was on the phone.
    He picked up and she asked him why he had cancelled the set of golf clubs she was buying for a mate at her work. The c0ck never apologised to me. Met him 18mnths later (he had gone to a different rig and I had moved companies) his wife had left him for the guy she bought the clubs for....
    Karma, although they had 2 kids so I actually felt pretty bad, as for all the t0sser he was, he was a great dad to his sons
    #10
    angelic upstart
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    Re: How has this happened? 2015/02/26 08:06:27 (permalink)
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    Floydy
    Saw an article yesterday in the Daily Mail about this.
    Turns out there was a fault with Gmail and people receiving other people's messages.
    May be more info on Google now.

    Ta for that, Floydy. There could be a connection there. Trouble is, the big companies don't like to hold their hands up and say they've f***ed up, or that the crims are ahead of them. 
    #11
    makaveli1971 1996
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    Re: How has this happened? 2015/02/26 08:17:53 (permalink)
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    Personally I wouldn't use emails like Gmail, they have always been known to be very unsecured, and I'd have left EE if I were with you, always hearing horror stories on their part, been with 02 and lloyds my whole life and never had a problem with either of these.

    When my card has ever been blocked or I've noticed fraudulent transactions within my account, every time within minutes it's been sorted, just a quick call to the fraud team, and the payments were back in my account within minutes.

    If you love something let it go,if it comes back to you it's yours,if it doesn't it never was.
    #12
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