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Helpful ReplyIsolate Swap

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robert123
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2014/10/07 10:35:44 (permalink)
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Isolate Swap

hopefully this is within the rules but i've got 1kg TPW jaffa cake flavour wpi that i am looking to swap for another isolate.
 
i'm based in berkshire but dont mind travelling a little to meet rather than sending through the post.
 
its sealed etc i've already had 1 kilo of it, the flavours nice if you like choco orange/jaffa cake smell - i was recommended it but it just hasnt appealed to me. ideally i'd like to swap for some unflavoured but will consider other offers. 
phil3030
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Re: Isolate Swap 2014/10/07 19:40:16 (permalink)☄ Helpfulby redwing 2014/10/07 19:51:38
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Robert if you follow this link
http://www.theproteinworks.com/lifetime-guarantee
Then you have the option of swapping it with our lifetime guarantee

My Journal: soon to be revived
redwing
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Re: Isolate Swap 2014/10/07 19:51:34 (permalink)
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phil3030
Robert if you follow this link
http://www.theproteinworks.com/lifetime-guarantee
Then you have the option of swapping it with our lifetime guarantee

Good service Phil.



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gavin882
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Re: Isolate Swap 2014/10/07 20:17:49 (permalink)
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Thats awsume fair play phil!!!
robert123
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Re: Isolate Swap 2014/10/07 21:24:01 (permalink)
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I like this concept very good level of customer service offered by TPW, however the cost of royal mail to send it back and then pay for the new delivery isnt something I want to do if i can get a swapsie. 
 
I presume there's no workaround in terms of driver delivering and collecting at the same time to minimize postage?
gavin882
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Re: Isolate Swap 2014/10/07 21:26:46 (permalink)
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Oooooo whats TPW going to say to that....????!!!!
TheProteinWorks
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Re: Isolate Swap 2014/10/08 08:55:26 (permalink)
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robert123
I like this concept very good level of customer service offered by TPW, however the cost of royal mail to send it back and then pay for the new delivery isnt something I want to do if i can get a swapsie. 
I presume there's no workaround in terms of driver delivering and collecting at the same time to minimize postage?



Hey Robert! That's not really a 'TPW decision' and more one for the courier. But our Customer Service chaps will know the answer and be able to talk you through the options so give them a shout via the website and we'll give 'em a heads up to look out for your message this morning 
robert123
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Re: Isolate Swap 2014/10/08 11:02:53 (permalink)
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Cheers! Ticket submitted 
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