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Hot!Loose wheel

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Branch666
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2018/07/11 18:16:43 (permalink)
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Loose wheel

My car started making a really bad noise on Monday so took it too the local Mercedes dealer as it is still under warranty, I thought it sounded like a CV joint had gone, didn’t have a close look as i just drove it straight there.

When Mercedes have looked at the vehicle and the front wheel had only 2 bolts left in that were loose and was missing the other 3, presumably they had already dropped out.

A week ago I had the tyre replaced on that wheel at a tyre repair centre (a national company,won’t mention the name yet)
Iv been in to the branch and told them of the problem and the area manager is calling me tomorrow. The manager assured me someone would loose there job over it, not that makes a difference to me. 90% of the time the car is driven by my wife with 2 children in so she has narrowly avoided what could of been a serious accident.

What would you do or expect from this situation?

My wife lost her best friend a few months back in a car accident and has lost a lot of confidence driving already, I’m absolutely fuming about it.
post edited by Branch666 - 2018/07/11 18:18:45
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7 Replies Related Threads

    Brett
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    Re: Loose wheel 2018/07/11 18:48:31 (permalink)
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    Obviously someone didn't tighten the nuts after they dropped the car back to the floor.
     
    I don't know if there is anything you can 'do' really, as it sounds like no damage was done? Happens the world over. Best outcome I think would be to try and wrangle a free service for your time lol.
    #2
    IWantedDanB
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    Re: Loose wheel 2018/07/12 08:42:47 (permalink)
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    Worth getting your money back, as they didn't do what they said they would, but beyond that, in legal terms, you have no right to compensation, as no damage or harm was done.
     
    The other thing is to learn a lesson -  check things yourself, yes these guys didn't do their job, but ultimately you are the one at risk. Always better to be safe and alive, rather than be injured or lose someone but be 'in the right' because someone else should have done something.
    I think it's a generational thing with cars being more reliable these days, but when I was learning to drive, I was also taught to do regular basic safety\maintenance checks, water\oil levels, tyre pressures etc..
    #3
    Trident
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    Re: Loose wheel 2018/07/12 16:21:08 (permalink)
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    Normally they put some legal disclaimer on a ticket or even a sticker on the wheel to say that wheel nuts must be rechecked after 50 miles or so after fitting .  This could be on the terms and conditions of sale thats printed on the receipt. It will be there somewhere.
    #4
    footprint
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    Re: Loose wheel 2018/07/12 23:16:56 (permalink)
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    Loose wheel nuts.
     
    Do you have any enemies, have you considered this, carefully?
    #5
    biglewdog
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    Re: Loose wheel 2018/07/13 05:25:33 (permalink)
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    This is outrageous i used to work in a garage 2 people had to check the wheel nuts before we would let it leave the bay but i hav herd of this happening its awful
    #6
    Branch666
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    Re: Loose wheel 2018/07/13 19:50:06 (permalink)
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    I never received any paperwork, The vehicle is leased with a full maintenance package so any work the car needs it goes to Mercedes or for any tyres it has to go to the place we took it too. So assuming they offer me compensation of a free service or tyres or something, it’s actully no benefit atall too me. But to be honest I don’t know what I want the outcome to be, money or free stuff doesn’t make it ok that they put my families life at risk.

    The manager rang me today, the conversation went something like this-

    “Have you had the car in anywere else in between the Mercedes garage for a service and our garage for the tyres (a gap of 2 weeks)”
    - no because it’s on a maintence package so I would have no need to ever visit another garage.

    “Well I’m sruggling to find out how this has happened because the paperwork has all been signed to say the mechanic did his job correctly and the quality controller checked the vehicle after”
    - I used to work in a garage and we both know this is aload of sh*t. They’re not going to write that they didn’t check the wheel nuts are they.

    “I also removed the wheel when I inspected the car at the Mercedes garage and the hub the wheel rests on was clean so they must of cleaned it up as expected after removing your wheel.”
    - Mercedes had already sorted the problem you nob so they will of probably cleaned the wheel up not your staff.
    post edited by Branch666 - 2018/07/13 20:42:38
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    Trident
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    Re: Loose wheel 2018/07/13 20:47:45 (permalink)
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    Branch666
     But to be honest I don’t know what I want the outcome to be, money or free stuff doesn’t make it ok that they put my families life at risk.





    TBH in Law they did not.
     
    The person who got drove the car did.  'Walk around' checks for things such as lights working, wheel nuts present and correct, wing mirror condition OK and other general 'safe to drive' checks should be done every time you drive a car. 
     
    A professional driver is expected to do this every time they drive and sign a log book.
     
    Car drivers don't have to do this but in court the principle is the same.
    #8
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