I never received any paperwork, The vehicle is leased with a full maintenance package so any work the car needs it goes to Mercedes or for any tyres it has to go to the place we took it too. So assuming they offer me compensation of a free service or tyres or something, it’s actully no benefit atall too me. But to be honest I don’t know what I want the outcome to be, money or free stuff doesn’t make it ok that they put my families life at risk.
The manager rang me today, the conversation went something like this-
“Have you had the car in anywere else in between the Mercedes garage for a service and our garage for the tyres (a gap of 2 weeks)”
- no because it’s on a maintence package so I would have no need to ever visit another garage.
“Well I’m sruggling to find out how this has happened because the paperwork has all been signed to say the mechanic did his job correctly and the quality controller checked the vehicle after”
- I used to work in a garage and we both know this is aload of sh*t. They’re not going to write that they didn’t check the wheel nuts are they.
“I also removed the wheel when I inspected the car at the Mercedes garage and the hub the wheel rests on was clean so they must of cleaned it up as expected after removing your wheel.”
- Mercedes had already sorted the problem you nob so they will of probably cleaned the wheel up not your staff.
post edited by Branch666 - 2018/07/13 20:42:38