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MP talking about Swine Flu call centre

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Mick of Gateshead
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2009/07/20 17:40:48 (permalink)

MP talking about Swine Flu call centre

Just seen some MP on the TV talking about a call centre that is going to be available from Thursday for people to call if they think they may have swine flu.
 
He said that you will be able to call them instead of your doctor and get advise from trained staff.
 
Well I work at the place that is going to be taking the calls, it is not related to any other kind of work i do (I dont even work in a call centre but we have just all been told we are doing it from thursday) and we have had no training yet (bear in mind you can ring us from thursday)
 
We are due to have 3hrs training on Wednesday the day before the calls start coming in and then I guess are just expected to get on with it.
 
I dont like the idea of telling someone if they should or should not get medical treatment but have been told we just follow an on screen prompt and follow the questions down to the conclusion.
 
All seems pretty crap.
 
Mick
 
 
#1

8 Replies Related Threads

    Varg
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    Re:MP talking about Swine Flu call centre 2009/07/20 17:51:16 (permalink)
    Might give you a ring on Thursday

    #2
    Dr Z
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    Re:MP talking about Swine Flu call centre 2009/07/20 17:52:56 (permalink)
      I was reading about this in our local paper ,  and there was an issue that worried me about it too (will see if I can find an online version) 
             
       Apparantly , this is in conjunction with a Website too -    The woman doing all the telling (can't remember exactly what the grounds of her authority was) ,  was "keen to stress"  that anyone wishing to use this service would need to be aware of their "Unique NHS reference number"  ,  and that once diagnosed & prescribed Tamiflu , you would need to send you AUTHORISED flu buddy to the chemist with YOUR ID and YOUR UNIQUE NHS REF NUMBER  .....  and then she pointed out "NO NUMBER , NO TAMIFLU"   
               At no point did she explain how or where to obtain your Unique NHS numer   -  Do you know yours ? 


    Lazy is a word used by the obsessed, to describe those with a life.
    #3
    Varg
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    Re:MP talking about Swine Flu call centre 2009/07/20 17:54:42 (permalink)
    I think we have an NHS number.
    Although that doesn't sound right - maybe it has another name.

    I'm sure we have one though, and our GPs probably know it.


    #4
    Mick of Gateshead
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    Re:MP talking about Swine Flu call centre 2009/07/20 17:57:02 (permalink)
    We all have a NHS number, i work for them but dont have a clue what mine is, as I guess thousands of others wont.
    #5
    RedHotF
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    Re:MP talking about Swine Flu call centre 2009/07/20 18:07:26 (permalink)
    I've just got my EHIC card delivered, does that count?
    #6
    Dr Z
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    Re:MP talking about Swine Flu call centre 2009/07/20 18:14:00 (permalink)
    Hmm , just checked on the NHS website and the way to get your number is 


    How can I find out my NHS Number? If you want to know your NHS Number, or you have an old-style number and want to know your new one, follow the instructions below.
    If you're registered with a GP, you will already have an NHS Number  To find out your NHS Number you can contact your GP surgery and ask them to look it up. To protect your privacy, they may ask you to show them a passport, driving licence or some other proof of who you are.


         So , all you have to do is visit your GP (contrary to earlier advice)  with ID  - which begs the question , why faff around on the phone service that wa supposed to save you coming into contact with your GP ?
           They have really thought this out well , haven't they ?

    Lazy is a word used by the obsessed, to describe those with a life.
    #7
    S777
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    Re:MP talking about Swine Flu call centre 2009/07/20 18:43:02 (permalink)
    What happens if your not reigistered with a GP? I am well and trully cream crackered if i get the flu then...
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    Dr Z
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    Re:MP talking about Swine Flu call centre 2009/07/20 18:58:01 (permalink)
    S777

    What happens if your not reigistered with a GP? I am well and trully cream crackered if i get the flu then...




    http://www.nhs.uk/NHSEn...es/TheNHSNumber.aspx#q06




    Lazy is a word used by the obsessed, to describe those with a life.
    #9
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