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Helpful ReplyMusclefood chicken

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NotForTheWeak
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2014/10/16 08:38:03 (permalink)

Musclefood chicken

Ordered 10kg the other day....it come and it had 3 days before it was out of date and was packaged on the 7th october. it already stinks big time and I have not opened it yet. 
 
Anyone else think it's taking the piss a little? no warning it was due to go out of date and that date is tomorrow, lucky I checked last night.
 
If they want to do a bargain flash sale price, should they say it's because it's due to go out of date?
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faipdeooiad
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Re: Musclefood chicken 2014/10/16 09:10:08 (permalink)
i got mine yesterday with the 18th on it.
 
poor show if it's relatively short dated
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The_Lone_Wolf
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Re: Musclefood chicken 2014/10/16 09:12:34 (permalink)
I'm expecting my 10kg today, will report back later with info...

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gavin882
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Re: Musclefood chicken 2014/10/16 09:30:15 (permalink)
If its right they did them deals on 10k cos short dated and not  said thats bang out of order & its 2 people saying already don't look good
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robert123
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Re: Musclefood chicken 2014/10/16 09:39:32 (permalink)
how many breasts does that work out to be? - if it stinks big time then bin it, if its only started to smell a little and sometimes this manifests due to the packaging i would just cook them all.
 
at least that way you will get a few extra days out of it and lessen the chances of getting ill, rather eat a bit of dried out chicken than leave it raw and risk getting FUBAR'd
 
slightly longer date and you could have frozen them.
 
Extremely poor show if this is the case, I dont know if its this company but I've been getting quite a few mails on meat deals lately. As I normally buy mine from Tesco I was tempted, if they are short dated and stink then collar down and ill pay a bit extra.
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The_Lone_Wolf
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Re: Musclefood chicken 2014/10/16 09:40:14 (permalink)☄ Helpfulby gavin882 2014/10/16 11:49:26
Is this going to be like at the end of the film 7 when he opens the box and get's a nasty surprise?

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NotForTheWeak
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Re: Musclefood chicken 2014/10/16 09:43:46 (permalink)
before anyone asks if I have contacted them...the answer is no.
 
i'll put it in public view as this is where I got the offer code and it allows others to check for a date as when I buy these, im usually good for at least 7 days before they need unpacking and freezing.
 
so if you bought some, check your dates.
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MusclefoodDMG
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Re: Musclefood chicken 2014/10/16 09:46:35 (permalink)
NotForTheWeak
Ordered 10kg the other day....it come and it had 3 days before it was out of date and was packaged on the 7th october. it already stinks big time and I have not opened it yet. 
 
Anyone else think it's taking the piss a little? no warning it was due to go out of date and that date is tomorrow, lucky I checked last night.
 
If they want to do a bargain flash sale price, should they say it's because it's due to go out of date?


Hey mate,

Very sorry about this! This is not good enough and we will get it fixed right away. Our minimum shelf-life is 3-5 days but going by the date when it was packaged you should not have receieved this.
 
I can only apologise and ensure you that this was a human error.
 
Please can you PM me your order details including ID, email and full name and I will get this put right for you :)
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faipdeooiad
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Re: Musclefood chicken 2014/10/16 09:46:36 (permalink)
the MF chicken always stinks a bit when you open it, but it normally does subside.
 
the issue i had with this order wasn't chicken related - i got 15kg no problem but they messed up a previous order so i got £10 points to spend at the checkout - added a couple of sirloin steaks and they sent rump instead. it was fixed fairly quickly but the mrs' wasn't happy because she was looking forward to a cheeky bit of sirloin
 
Will try again next time.
post edited by faipdeooiad - 2014/10/16 09:57:47
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NotForTheWeak
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Re: Musclefood chicken 2014/10/16 09:55:42 (permalink)
faipdeooiad
the MF chicken always stinks a bit when you open it, but it normally does subside.
 
the issue i had with this order wasn't chicken related - i got 15kg no problem but they messed up a previous order so i got £10 points to spend at the checkout - added a couple of sirloin steaks and they sent rump instead.
 
Will try again next time.




 
Yes mate, im used to the smell....But this is proper harsh and I have not even opened the bags yet.
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NotForTheWeak
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Re: Musclefood chicken 2014/10/16 09:58:09 (permalink)
MusclefoodDMG
NotForTheWeak
Ordered 10kg the other day....it come and it had 3 days before it was out of date and was packaged on the 7th october. it already stinks big time and I have not opened it yet. 
 
Anyone else think it's taking the piss a little? no warning it was due to go out of date and that date is tomorrow, lucky I checked last night.
 
If they want to do a bargain flash sale price, should they say it's because it's due to go out of date?


Hey mate,

Very sorry about this! This is not good enough and we will get it fixed right away. Our minimum shelf-life is 3-5 days but going by the date when it was packaged you should not have receieved this.
 
I can only apologise and ensure you that this was a human error.
 
Please can you PM me your order details including ID, email and full name and I will get this put right for you :)




Hi,
 
Appreciate the reply, I think you should offer the same to others that have been given this batch. I will reply to you shortly.
 
as said above, im fully aware of the smell you usually get, as I have bought from you before and have been buying 5kg packs for years. But, this smell is harsh.
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faipdeooiad
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Re: Musclefood chicken 2014/10/16 09:58:22 (permalink)
no, i know that bud, i was replying to gav.
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NotForTheWeak
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Re: Musclefood chicken 2014/10/16 10:00:54 (permalink)
ah, sorry!
 
Seems you received from the same batch as me.... Hopefully yours will be rectified as well
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faipdeooiad
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Re: Musclefood chicken 2014/10/16 10:06:37 (permalink)
naw, mine was packed on the 10th and is ok until the 18th - it's all in the freezer
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NotForTheWeak
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Re: Musclefood chicken 2014/10/16 10:08:26 (permalink)
faipdeooiad
naw, mine was packed on the 10th and is ok until the 18th - it's all in the freezer




haha, lucky boy 
 
Thinking ahead or was that your mrs that sorted it all for you? being a married man, I wouldn't expect you to do have to do it.
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faipdeooiad
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Re: Musclefood chicken 2014/10/16 10:11:33 (permalink)
she wouldn't touch it - it arrived yesterday and was immediately packed up into pairs in freezer bags. my freezer currently resembles that of a slaughterhouse.
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NotForTheWeak
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Re: Musclefood chicken 2014/10/16 14:35:12 (permalink)
MusclefoodDMG
NotForTheWeak
Ordered 10kg the other day....it come and it had 3 days before it was out of date and was packaged on the 7th october. it already stinks big time and I have not opened it yet. 
 
Anyone else think it's taking the piss a little? no warning it was due to go out of date and that date is tomorrow, lucky I checked last night.
 
If they want to do a bargain flash sale price, should they say it's because it's due to go out of date?


Hey mate,

Very sorry about this! This is not good enough and we will get it fixed right away. Our minimum shelf-life is 3-5 days but going by the date when it was packaged you should not have receieved this.
 
I can only apologise and ensure you that this was a human error.
 
Please can you PM me your order details including ID, email and full name and I will get this put right for you :)




 
Hi,
 
I appreciate that you're trying to help. But, I don't have time to keep trying to ring your customer services when they don't answer the phone.
 
Thanks
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robert123
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Re: Musclefood chicken 2014/10/16 15:52:52 (permalink)
wow shocking customer service if this is the case, you guys should have his details on file already and be getting in touch!
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NotForTheWeak
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Re: Musclefood chicken 2014/10/16 17:55:25 (permalink)
oh well. maybe you'll phone me back tomorrow?
 
 
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The_Lone_Wolf
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Re: Musclefood chicken 2014/10/16 18:24:23 (permalink)
My order arrived and the chicken was fine. I did have one item missing from the contents of the large order though. However I emailed customer service and the issue was acknowledged and resolved very quickly indeed.

So I can only speak highly of my own personal experience with MF's customer service.

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