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Non-delivery of whey

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lokidog
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2007/06/08 20:54:29 (permalink)

Non-delivery of whey

Right, I ordered some unflavoured whey from one of the bulk suppliers.
It has been shipped and delivered according to Parcel Force yet I still have no product.
When I went through their tracking there was a signature that is not mine. I have checked with my neighbours and they have not taken delivery on my behalf.
I have notified them that this has happened however they have not replied.

I was just wondering if anyone else has had this problem?
#1

25 Replies Related Threads

    mart77
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    RE: Non-delivery of whey 2007/06/08 21:00:14 (permalink)
    ORIGINAL: lokidog

    Right, I ordered some unflavoured whey from one of the bulk suppliers.
    It has been shipped and delivered according to Parcel Force yet I still have no product.
    When I went through their tracking there was a signature that is not mine. I have checked with my neighbours and they have not taken delivery on my behalf.
    I have notified them that this has happened however they have not replied.

    I was just wondering if anyone else has had this problem?


    ordered a mountain bike recently, i live in one of those new blocks of flats. bike came in box, neighbour signed for it they(delviery company) left the box outside the whole block of flats.

    I had no idea till the next morning when i went out and the name on the box (my name) caught my eye.

    Delivery people do some odd things occasionally. I think you have to take it up with parcel force, hopefully the morons can tell you which address they delivered it to.
    #2
    lokidog
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    RE: Non-delivery of whey 2007/06/08 21:04:18 (permalink)
    The trouble is according to the proof of delivery it has been signed for by me! Nice trick seeing as I was 100 miles from home at the time!

    #3
    mart77
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    RE: Non-delivery of whey 2007/06/08 21:10:57 (permalink)

    ORIGINAL: lokidog

    The trouble is according to the proof of delivery it has been signed for by me! Nice trick seeing as I was 100 miles from home at the time!





    but the signiture wont match yours will it?

    so you can prove its not your signiture with you passport/debitcard etc what a total pain in the ass though.

    but you can prove it unless its identical to your signiture.
    #4
    BILL
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    RE: Non-delivery of whey 2007/06/08 21:19:29 (permalink)
    We at muscle finesse have a very simple solution in these cases we use parcel force to and i have had the same happen as a sender rather than a reciever the driver has signed your name and left it outside your door its then been stolen when this has happened we resolve the matter with parcel force this should not be left to the customer to do.Your best form of action would be to contact your credit or debit card provider explain you have recieved no goods and wish the transaction to be stopped or reversed if this is not an available option keep in mind somebody has signed your name and it wasnt you this is fraud it may be an idea to bring this to the attention of both the sender and courier

    hope this helps

    Bill
    Muscle Finesse
    #5
    lokidog
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    RE: Non-delivery of whey 2007/06/08 21:48:24 (permalink)
    I have done this and await reply from both.
    #6
    Mobster
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    RE: Non-delivery of whey 2007/06/08 22:06:27 (permalink)
    I recently waited in for an item dropped with a neighbour and PF left a card. I had no idea who the neighbour was and ended up doing a search via the electoral roll (cost a fiver). I complained to the sender (I brought via ebay and asked for it to go to my brother's in London not here) and PF for assuming I knew every single person in the 50+ houses. Poor neighbour looked a little strange when I knew her name

     
    #7
    fah_gedda_boudit
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    RE: Non-delivery of whey 2007/06/09 02:01:01 (permalink)

    ORIGINAL: BILL

    i have had the same happen as a sender rather than a reciever the driver has signed your name and left it outside your door


    I have also had a prat of a postman do this for both letters & parcels that required signing for. The cheeky sod even had the nerve to write "please don't tell anyone I have done this, ok?" on the parcel/letter.

    The letters were put through the letterbox & the parcels left outside, & luckily nothing was stolen. Not really the point tho. Other times they have "hidden" parcels that don't require signing for in the front garden without putting a card through the door telling me: result? Very soggy & ruined rain-soaked parcels being found a day or two later.

    FWIW, I have only ever had this problem with Royal Mail/Parcel Force. DHL, etc, no problems ever.
    #8
    Zulu3
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    RE: Non-delivery of whey 2007/06/09 14:52:15 (permalink)
    This happened to my mates Sofa! It should have arrived in 6 weeks.After 9 weeks of hearing nothing they rang up the company only to be told it had been delivered a month ago. They checked the paperwork and it had been delivered to a house down the road by mistake, signed for by them in their own name. My mate rang the police who went round to the neighbours house and found them sat on the missing sofa...
    #9
    ToxicToffee
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    RE: Non-delivery of whey 2007/06/09 14:54:39 (permalink)
    just to confirm

    all you guys who have had problems have picked up the phone and asked exactly where the order is instead of simply emailing the supps company?
    #10
    myprotein.co.uk
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    RE: Non-delivery of whey 2007/06/09 19:32:26 (permalink)
    ORIGINAL: BILL

    We at muscle finesse have a very simple solution in these cases we use parcel force to and i have had the same happen as a sender rather than a reciever the driver has signed your name and left it outside your door its then been stolen when this has happened we resolve the matter with parcel force this should not be left to the customer to do.Your best form of action would be to contact your credit or debit card provider explain you have recieved no goods and wish the transaction to be stopped or reversed if this is not an available option keep in mind somebody has signed your name and it wasnt you this is fraud it may be an idea to bring this to the attention of both the sender and courier

    hope this helps

    Bill
    Muscle Finesse


    I'm afraid this is bad advice and "jumping the gun". Charging back should be the last resort...

    We get cases of this happening and everytime its resolved without "charging back". Contact the company you bought the items from (by phone or email) they will contact the a\c manager for you. Also we recommend the customer to contact PF direct as well and usually at one of these stages the issue is solved.

    If a driver does this for unscrupilous reasons they are instantly fired. Its a sackable offense and PF delivery for amazon and many other electrical suppliers so if they were going to do this for unscrupilous reasons I don't feel they would choose a "bulk supplier" as their "victim" (this is very rare indeed - we have had one issue with this in 4 years trading!).

    If you aren't getting a reply from your supplier in a reasonable time period then yes "charge back", but it should be the last resort as we have reversed over zealous chargebacks when a simple solution was to contact us and we will fix it!

    Thanks
    post edited by myprotein.co.uk - 2007/06/09 19:35:48
    #11
    OoOGazOoO
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    RE: Non-delivery of whey 2007/06/09 19:46:56 (permalink)
    Great in theory myprotein but getting hold of parcelforce and speaking to someone rather than an automated telephone line, is like finding rocking horse s*it.
    #12
    ToxicToffee
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    RE: Non-delivery of whey 2007/06/09 19:50:46 (permalink)

    ORIGINAL: OoOGazOoO

    Great in theory myprotein but getting hold of parcelforce and speaking to someone rather than an automated telephone line, is like finding rocking horse s*it.


    do cambridge deliver yours?

    if so i have the number straight through to them somewhere and they do answer it more than the national automated BS one

    you can ask for 'PO delivery' so now all my stuff gets dumped at a local PO and i collect it like a royal mail parcel as relying on parcel force to deliver is like relying on emile heskey to deliver

    you might get lucky one out of 10 efforts
    #13
    OoOGazOoO
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    RE: Non-delivery of whey 2007/06/09 19:54:08 (permalink)
    No mate, its Lincoln as far as i know.

    I have had so many problems with Parcelforce in the past, they are unbelievable at times.

    Leaving a parcel of mine at a house in a garage with no-one to sign for it, 1 and 1/2 miles away from where i actually live
    Taking them 3 days to pick the phone up and use the phone number i provided for myself when they 'couldnt locate address'
    Poor customer service
    Lack of information available
    etc...
    #14
    ToxicToffee
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    RE: Non-delivery of whey 2007/06/09 20:03:09 (permalink)
    ask them to deliver all future stuff to the PO and then collect it at your convenience (called local delivery IIRC)
    #15
    shed
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    RE: Non-delivery of whey 2007/06/09 20:07:39 (permalink)
    Maybe contacting the police is a good aoption as the goods have been received by someone fraudulently (as they have signed your signature).
    #16
    ToxicToffee
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    RE: Non-delivery of whey 2007/06/09 20:11:10 (permalink)

    ORIGINAL: shed

    Maybe contacting the police is a good aoption as the goods have been received by someone fraudulently (as they have signed your signature).


    that should be a nice efficient little partnership

    parcel force and the police in tandem
    #17
    OoOGazOoO
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    RE: Non-delivery of whey 2007/06/09 20:17:37 (permalink)

    ORIGINAL: ToxicToffee

    ask them to deliver all future stuff to the PO and then collect it at your convenience (called local delivery IIRC)


    Didnt know that was an option mate, so thanks.
    #18
    shed
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    RE: Non-delivery of whey 2007/06/09 20:19:37 (permalink)

    ORIGINAL: ToxicToffee


    ORIGINAL: shed

    Maybe contacting the police is a good aoption as the goods have been received by someone fraudulently (as they have signed your signature).


    that should be a nice efficient little partnership

    parcel force and the police in tandem



    Lol I know, but I know someone who lived in a block of flats and was waiting for a delivery of a new TV. When they discovered someone had signed for the TV they called the police. The police found it was a neighbouring flat that received the goods. I think they got charged in the end. See, police do come in handy.
    #19
    Mobster
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    RE: Non-delivery of whey 2007/06/09 22:51:16 (permalink)

    ORIGINAL: myprotein.co.uk

    ORIGINAL: BILL

    We at muscle finesse have a very simple solution in these cases we use parcel force to and i have had the same happen as a sender rather than a reciever the driver has signed your name and left it outside your door its then been stolen when this has happened we resolve the matter with parcel force this should not be left to the customer to do.Your best form of action would be to contact your credit or debit card provider explain you have recieved no goods and wish the transaction to be stopped or reversed if this is not an available option keep in mind somebody has signed your name and it wasnt you this is fraud it may be an idea to bring this to the attention of both the sender and courier

    hope this helps

    Bill
    Muscle Finesse


    I'm afraid this is bad advice and "jumping the gun". Charging back should be the last resort...

    We get cases of this happening and everytime its resolved without "charging back". Contact the company you bought the items from (by phone or email) they will contact the a\c manager for you. Also we recommend the customer to contact PF direct as well and usually at one of these stages the issue is solved.

    If a driver does this for unscrupilous reasons they are instantly fired. Its a sackable offense and PF delivery for amazon and many other electrical suppliers so if they were going to do this for unscrupilous reasons I don't feel they would choose a "bulk supplier" as their "victim" (this is very rare indeed - we have had one issue with this in 4 years trading!).

    If you aren't getting a reply from your supplier in a reasonable time period then yes "charge back", but it should be the last resort as we have reversed over zealous chargebacks when a simple solution was to contact us and we will fix it!

    Thanks



    Both comments assume that the customer lets you know. Often they resolve it themselfe and don't buy again - even if the fault lays with the carrier.

     
    #20
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