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Phone issues.

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Smokey87
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2014/10/02 22:33:26 (permalink)

Phone issues.

Been having some phone issues. any suggestions.
 
My iphone 5s was coming up with call failed a lot of the time and when it did connect half the time I couldn't hear the other person but they could hear me. I took it to Vodafone it had a few little scratches and dents so they sent it away and they gave me a temp phone and a new sim card (normal size one). A Samsung model brick. Any how I had the same issues. Now they've gave my a brand new shiny phone again a new micro sim. SAME BLOODY ISSUE!!
It cant be the phone or the sim card (as there both new) and it happened in different locations... it must be an issue on Vodafone's end...? I phoned them took me 5 attempts to get through so I could hear them. They fobbed me of so I'm going into the store tomorrow.
 
Just wondered if anyone had any ideas? or seen this problem?
 

 
 
#1

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    westbelfastguy
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    Re: 2014/10/03 07:46:16 (permalink)
    If it's the same issue on iPhone and the replacement brick then pretty clear its a network issue. Good luck arguing that though.
    #2
    Beanyman
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    Re: 2014/10/03 10:33:27 (permalink)
    Network issue.
     
    I had all-sorts of connectivity issues a year or so ago on Orange/EE whilst they were migrating with T Mobile and also upgrading the mobile phone masts in the area.
    #3
    DanDan
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    Re: 2014/10/04 19:16:24 (permalink)
    Use this site: https://www.vodafone.co.uk/our-network-and-coverage/uk-coverage-map/ to check your coverage
     
    If this was the address you were at when you signed unto vodafone then they should have checked it, and i believe you should be within your rights to cancel your contract. 
    Also, it may highlight any maintenance issues in your area, i believe if they go on more than two months you can cancel/ get compensation.
     
    Alternatively kick off and ask for a signal booster, they are normally £99 but if you kick off enough + the coverage checker shows poor signal they should supply one

    Pain is temporary, Failure is for life
    #4
    Smokey87
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    Re: 2014/10/04 22:51:58 (permalink)
    Update for anyone who cares.
    Went is the shop and played holy hell. After twenty minutes of them telling me there's nothing wrong. I told them to use my phone after 6 attempts of phoning there own helpline it finally worked. I think my words where along the line of 'Now tell me there's nothing wrong I will beat you with the phone you cnut'. They've gave me a new number which has pissed me of as iv had that number coming up 8 years. The technical guy on the phone said it might be an immersion problem with the number.... I'm pretty sure he's making stuff up. Anyway my new number changes over on Tuesday. Thursday if its still happening I'm cancelling my contract. The way they talked to me in the shop if there  wasn't kids there I think id of hit him. He was determined my phone was 100% fine even though it wouldn't work for him 5 times... tool!

     
     
    #5
    Smokey87
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    Re: 2014/10/04 22:54:09 (permalink)
    DanDan
    Use this site: https://www.vodafone.co.uk/our-network-and-coverage/uk-coverage-map/ to check your coverage
     
    If this was the address you were at when you signed unto vodafone then they should have checked it, and i believe you should be within your rights to cancel your contract. 
    Also, it may highlight any maintenance issues in your area, i believe if they go on more than two months you can cancel/ get compensation.
     
    Alternatively kick off and ask for a signal booster, they are normally £99 but if you kick off enough + the coverage checker shows poor signal they should supply one


    cheers for that quiet handy.

     
     
    #6
    westbelfastguy
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    Re: 2014/10/04 22:55:53 (permalink)
    Could have just tried a new sim with the same number first. Sounds like they're daft to me.
    #7
    Smokey87
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    Re: 2014/10/05 23:43:15 (permalink)
    westbelfastguy
    Could have just tried a new sim with the same number first. Sounds like they're daft to me.


    when they sent my phone away for repair because the new phone had a different size sim they changed it. Then when the gave me a new iphone they gave me a new micro sim. Iv had issues with all.

     
     
    #8
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