Restore data on Hard Drive help
I was getting repeated warnings on my PC that the hard drive was having a problem. I did a Windows System Image, saving it to an external HDD. I took the desktop to a local computer repair shop and asked them to put in a new HDD and I specifically said I wanted a image of the PC restoring onto the new hard drive (to include programmes, personal settings etc. as well as files and folders).
I picked it up yesterday and as he was showing me the desktop I realised there were none of my programmes on there. I said I had wanted a full image, he said he wasn't able to do that as the HDD was faulty...I did think, well if it was so faulty, how did you manage to restore all my personal files and folders? I feel a bit fobbed off and annoyed as there's a few programs I have paid licences for....MS Office being one of them. He said he had installed a copy of MS Office 2007 - but I don't want that, I want my previous copy of Office 2010 Professional Plus.
So anyway, my question is this. Can I just boot the PC as normal and plug in the external HDD with the System Image on it - and then using the Backup and Recovery tool, load the system image on? I presume the system image includes Windows 7 OS and therefore I don't have to do anything else like use Repair Discs etc? In the shop they said that the Windows System Image tool is not all that trustworthy, does anyone have any experience of using it?
I paid €155 for this, have I been ripped! (Exisiting HDD was 1Tb and has been replaced with same size).
Any help appreciated, thanks