YB
BannerBanner

Sales Role in Call Centre?

Page: 12 > Showing page 1 of 2
Author
sl
Pro-Member
  • Total Posts : 7627
  • Reward points: 11199
  • Joined: 2005/04/25 23:57:48
  • Status: online
2007/06/15 12:26:04 (permalink)
0

Sales Role in Call Centre?

In regards to Sales Role in a Call Center Environment selling Insurance etc.

Is there anybody in Sales ,similar to this one? And how difficult is it? How do you find it? especially in regards to achieving Targets?

Any tips for a Newbie?


Cheers!
#1

26 Replies Related Threads

    Faux Real
    Pro-Member
    • Total Posts : 9801
    • Reward points: 10101
    • Joined: 2005/02/03 22:33:53
    • Location: The Beautiful South
    • Status: offline
    RE: Sales Role in Call Centre? 2007/06/15 12:40:57 (permalink)
    0
    ABC: Always be Closing.

    Don't pitch the b**ch.

    Thats all I know, sorry.
    #2
    atkinson2006
    Pro-Member
    • Total Posts : 2624
    • Reward points: 2935
    • Joined: 2006/02/05 15:29:52
    • Status: offline
    RE: Sales Role in Call Centre? 2007/06/15 12:48:42 (permalink)
    0
    telesales is pretty easy. Leave your morals at home and target the stupid and you will make some money. Answer questions for them eg, 'would you like me to add that to your account, YES?' use nice words to jazz up what your selling, eg 'we have a 'fantasic' service to provide you'. Never be scared to try close the sale early and don't over sell as you could loose the sale!

    Who you going to be working for?

    13.12 Stone, 5ft9.5:
    1RM Dead 205kgs
    1RM Bench 130kgs
    1RM Smith Flat Bench 150kgs
    1RM Squat Unknown, but 150kgs for 2.
    #3
    Reg*
    Pro-Member
    • Total Posts : 1257
    • Reward points: 6688
    • Joined: 2006/09/08 13:00:06
    • Location: Cardiff
    • Status: offline
    RE: Sales Role in Call Centre? 2007/06/15 13:09:19 (permalink)
    0
    Good for a tempory job, would never do it full time. I lasted about 2 months when I did it then I quit because my superviser left and I couldn't stand the guy who was taking over.

    When I was doing it I didn't mind it as I was doing it with a mate. If you are doing it alone it should be ok as long as the people in your room aren't boring.
    #4
    Dan Nukem
    Pro-Member
    • Total Posts : 14953
    • Reward points: 9229
    • Joined: 2002/09/21 02:08:49
    • Location: Republic of Ireland
    • Status: offline
    RE: Sales Role in Call Centre? 2007/06/15 13:51:59 (permalink)
    0
    You must have nothing but loathing and contempt for yourself to stay in this job, view it as pennance for the horrible life you have led until now.

    I was on inbound calls only for a helpdesk and I spoke to some of the dumbest people who have ever lived.
    #5
    thesundancekid
    Pro-Member
    • Total Posts : 1644
    • Reward points: 6502
    • Joined: 2007/04/12 15:46:13
    • Status: offline
    RE: Sales Role in Call Centre? 2007/06/15 13:57:57 (permalink)
    0
    A jobs a job mate. Good luck SL!
    #6
    knoxville
    Pro-Member
    • Total Posts : 2336
    • Reward points: 1802
    • Joined: 2007/05/08 16:49:40
    • Location: Beer to eternity
    • Status: offline
    RE: Sales Role in Call Centre? 2007/06/15 14:04:54 (permalink)
    0
    I used to mate ill email you some info over the weekend .feel free to email and ask me owt,its not as bad as youd think
    #7
    tuc biscuit
    Pro-Member
    • Total Posts : 10533
    • Reward points: 11930
    • Joined: 2003/09/27 13:27:48
    • Location: you think you're cooler than me?
    • Status: offline
    RE: Sales Role in Call Centre? 2007/06/15 14:16:46 (permalink)
    0

    ORIGINAL: Dan Nukem



    I was on inbound calls only for a helpdesk and I spoke to some of the dumbest people who have ever lived.



    that's funny 'cos that's how I feel 99% of the time when calling a call centre

    I wish I was more attractive like Dagless.
    #8
    sl
    Pro-Member
    • Total Posts : 7627
    • Reward points: 11199
    • Joined: 2005/04/25 23:57:48
    • Status: online
    RE: Sales Role in Call Centre? 2007/06/15 15:16:45 (permalink)
    0
    Thanks guys for the info etc. So you think its managable, what kinda training did you undergo? Because they were saying I will have to go for a 5 week training course. Would that develop me and make me more confident?


    thanks for any tips.
    #9
    sl
    Pro-Member
    • Total Posts : 7627
    • Reward points: 11199
    • Joined: 2005/04/25 23:57:48
    • Status: online
    RE: Sales Role in Call Centre? 2007/06/15 15:19:13 (permalink)
    0
    Thanks guys for the info etc. So you think its managable, what kinda training did you undergo? Because they were saying I will have to go for a 5 week training course. Would that develop me and make me more confident?


    thanks for any tips.
    #10
    One Man Gang
    Olympian Member
    • Total Posts : 629
    • Reward points: 3268
    • Joined: 2004/12/29 21:06:42
    • Location: Liverpool
    • Status: offline
    RE: Sales Role in Call Centre? 2007/06/15 15:20:38 (permalink)
    0
    I worked in a call centre selling insurance for 7 months and ABSOLUTELY HATED IT!!!!! Seriously mate its the worst job i've ever had just don't do it to yaself. It was car insurance i was trying to sell and it was so unbelivably boring and repetitive.

    Am not a great salesman so maybe you'll enjoy that type of thing more than i did. I find most insurance companys offer more or less the same thing so if a customer takes it depends really on the price the computer brings up and very little else. Sales targets where i worked where completly unrealistic and impossible to hit unless you just got really lucky and the computer brings up a lot of cheap quotes that week.

    #11
    chrismac
    Pro-Member
    • Total Posts : 2759
    • Reward points: 10133
    • Joined: 2004/08/23 20:27:12
    • Location: Staffordshire
    • Status: offline
    RE: Sales Role in Call Centre? 2007/06/15 15:45:10 (permalink)
    0
    I install, programme, and perform maintenance on such call centres

    They all have a high staff turnover.



    _______________
    If it has a face - Eat It.
    #12
    atkinson2006
    Pro-Member
    • Total Posts : 2624
    • Reward points: 2935
    • Joined: 2006/02/05 15:29:52
    • Status: offline
    RE: Sales Role in Call Centre? 2007/06/15 15:51:04 (permalink)
    0
    oh you will you end up sounded like a robot by the way. You will have script (which you develope yourself DON'T use the generic cr@p they give you) which you will say a good 100 times a day. You will also found them a lot of the time you will next get though your first few sentance. Which is normal goes like this.
    Can i speak to 'X', good afternoon/morning/evening. My name is 'x' and i ringing you from 'x' and I am ringing you today to make you aware of a fantasic service/product/what ever you are now entiled/available to (you).
    #customer will now hang up. lol. oh it brings back memories.
    It is a very very boring job and you may have to wait a good 3month to get any commission giving who you sell it to time to cancel! (they cancel you don't get paid).
    I used to enjoy getting answer machines though and leaving stupid messages on them. (the only real 'perk' of the job).

    13.12 Stone, 5ft9.5:
    1RM Dead 205kgs
    1RM Bench 130kgs
    1RM Smith Flat Bench 150kgs
    1RM Squat Unknown, but 150kgs for 2.
    #13
    sl
    Pro-Member
    • Total Posts : 7627
    • Reward points: 11199
    • Joined: 2005/04/25 23:57:48
    • Status: online
    RE: Sales Role in Call Centre? 2007/06/15 17:25:58 (permalink)
    0
    thanks guys ! One man your scaring me! lol Is it because it was repetive you didnt like it? or was it difficult?

    Atkinsons thanks for the VERY useful advice mate! Can you give me abit more insight to some of the lines you used frequently?

    And finally what kind of training did you guys have?
    #14
    atkinson2006
    Pro-Member
    • Total Posts : 2624
    • Reward points: 2935
    • Joined: 2006/02/05 15:29:52
    • Status: offline
    RE: Sales Role in Call Centre? 2007/06/15 17:45:29 (permalink)
    0
    training wise, it varies i done training that lasted 2hours and some that last 2 weeks.
    objection handling is going to be your biggest tool. If they say no, find out what they are saying no to eg the price. So say if what ever you selling is a bit more than competitors tell them, that yes you may pay a little bit more but you will get a lot better service- our customer service is second to nono and we have won such and such award (if they have). You gotta be quick though, try to 'urm' and 'arrr' and try not to repeat words like 'basically', 'right' etc.... it will do your head in as well as the customer especially if they have some sort of education. Try picture who you are selling too and use words and jargon that will fit that person.
    Build rappor, find out about the person you are talking to, do they have kids, are they off on holiday. What can you hear in the background (what program is on, can you hear children) use them to your advantage. Oh and flirt with the ladies if you can and know how too.

    13.12 Stone, 5ft9.5:
    1RM Dead 205kgs
    1RM Bench 130kgs
    1RM Smith Flat Bench 150kgs
    1RM Squat Unknown, but 150kgs for 2.
    #15
    One Man Gang
    Olympian Member
    • Total Posts : 629
    • Reward points: 3268
    • Joined: 2004/12/29 21:06:42
    • Location: Liverpool
    • Status: offline
    RE: Sales Role in Call Centre? 2007/06/15 18:45:25 (permalink)
    0

    ORIGINAL: sl

    thanks guys ! One man your scaring me! lol Is it because it was repetive you didnt like it? or was it difficult?

    Atkinsons thanks for the VERY useful advice mate! Can you give me abit more insight to some of the lines you used frequently?

    And finally what kind of training did you guys have?


    Mainly because it was repetive m8. Like atkinson says its set call scripts. Basically take a page from a book and read it out loud over and over and over again for 8 hours. Then do the same the next day and you'll get the idea what it's like

    Training i had was pretty poor. 4 weeks but mainly covered the computer systems and the product as opposed to selling techniques. The job itself is easy enough as long as you can stand the pschological draining effect.
    #16
    sl
    Pro-Member
    • Total Posts : 7627
    • Reward points: 11199
    • Joined: 2005/04/25 23:57:48
    • Status: online
    RE: Sales Role in Call Centre? 2007/06/16 12:40:42 (permalink)
    0
    Thanks for the Excellent advise guys!

    ! final questions in regards to this, I have a choice from Inbound Sales Person or Outbound. Which is better and easier? Outband makes slighlty more monmey
    #17
    atkinson2006
    Pro-Member
    • Total Posts : 2624
    • Reward points: 2935
    • Joined: 2006/02/05 15:29:52
    • Status: offline
    RE: Sales Role in Call Centre? 2007/06/16 12:45:33 (permalink)
    0
    inbound is easy as they have phoned you and will be intersted in the product(s) your selling. Outbound is much harder and you can go hours without talking to anyone.

    13.12 Stone, 5ft9.5:
    1RM Dead 205kgs
    1RM Bench 130kgs
    1RM Smith Flat Bench 150kgs
    1RM Squat Unknown, but 150kgs for 2.
    #18
    sl
    Pro-Member
    • Total Posts : 7627
    • Reward points: 11199
    • Joined: 2005/04/25 23:57:48
    • Status: online
    RE: Sales Role in Call Centre? 2007/06/16 12:47:17 (permalink)
    0
    Do you think its worth the extra money for basic salary ( extra£500) to do the outbound Sales?
    #19
    atkinson2006
    Pro-Member
    • Total Posts : 2624
    • Reward points: 2935
    • Joined: 2006/02/05 15:29:52
    • Status: offline
    RE: Sales Role in Call Centre? 2007/06/16 12:52:31 (permalink)
    0
    IMO no. if your new to sales then start with inbound, get used to spotting buying signals and over coming objections. If your doing well with inbound high completed sales not just sales then try outbound. (never do door to door, it sucks!).

    13.12 Stone, 5ft9.5:
    1RM Dead 205kgs
    1RM Bench 130kgs
    1RM Smith Flat Bench 150kgs
    1RM Squat Unknown, but 150kgs for 2.
    #20
    Page: 12 > Showing page 1 of 2
    Jump to:
    ©2018 All content is copyright of MuscleTalk.co.uk and its use elsewhere is prohibited.
    (posting guidelines | privacy | advertise | earnings disclaimer | contact us | supported by)
    © 2018 APG vNext Commercial Version 5.5