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robert123
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2015/03/01 13:06:21 (permalink)
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Sky TV

My 12 month deal is up and just had a shocking 1 month in advance full price come out of my account.
 
Just tried to negotiate with the online help but literally had no success, I wouldnt consider myself bad at negotiation and went through all the tricks of new provider, what about this, what about that. Normally the longer you drag it on I've found the start to cave a little as well.  
 
Then normally once i've danced around things a little and the initial offer isnt up to much I then throw in the "ok ill cancel then". I've done the same with everything in the past, mobile phone etc. and normally come away with what I want to pay or close enough.
 
Today he wasn't having any of it, I ended up cancelling and he was almost quite happy to put it through.
 
Am I likely to expect a call back?
#1

28 Replies Related Threads

    WhiteSnake
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    Re: Sky TV 2015/03/01 13:38:34 (permalink)
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    That's unusual for Sky. Once had a lightening bolt knock out my box and they wanted to charge me for a new box and call out. I told them Virgin replace boxes for free and that I'd cancel. The lady on the phone said she'd put me through to the cancellations dept and they should help as they don't like to see people leave. I got a free Sky+ box and no call out charge.
    That was years ago and have cancelled sky since as we don't really watch much anymore. Used to get "50% off for 12 months" letters coming through the door now it's 75% off for 6 months.
     
    Expect to be hounded by them in no time.
    #2
    redwing
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    Re: Sky TV 2015/03/01 14:15:45 (permalink)
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    You will DEFINITELY get a call back.
     
    They try and suss out if your trying to get a new deal or actually want to cancel. You just got to be firm and say I do not want it DO NOT spend ages on the phone with them or online. That shows your trying to negotiate. Call be firm say I love the service but I just cant afford it and go. They will be on the phone so quick offering you all sorts. Thats the only way to do it.
     
    As youve already done the first bit hes obviously got the hump over the dragged out conversation most of the time they can tell what's what . Its a cancellations dept its all they do is deal with people wanting new offers. Dragging it out never helps they dont have to "cave in" to anything. They are there all day regardless.
     
    but anyway don't worry now mate they will be expecting you to call saying you've changed your mind. Dont call. They will call you within 3 days.
    Ive heard of a very few cases where they haven't called is usually an oversight or youve made it so obvious that you have no intention of leaving. In that case you will receive an email they has a number in it where you can change your mind.
     
    Ive been with them over 20 years I got great deals every year (full package HD, Sky+, Sports, Phone, Broadband everything except movies for £41)  but ive just had to cancel the whole thing last week as im moving so I know exactly what happens. Give it till the end of the week you can easy change if they don't call but they will.
    post edited by redwing - 2015/03/01 14:21:36



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    #3
    robert123
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    Re: Sky TV 2015/03/01 15:04:48 (permalink)
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    Thanks for the reply guys, it wasnt a phone it was one of those talk to the advisor online things. It only lasted so long as he took ages replying and I dragged it out as the first mention of cancellation he jumped on it like "ok thats cool ill get that done now"
     
    I've just been on another forum with the thread entitled "so your sky bluff went wrong" lol. Seems like they are on the phone to you in a matter of days. Few guys even rejected the first offer and then they came back again.
     
    To be honest im a bit shocked by this, i've never had a problem with negotiations before, car, mobile, buying lots of things. Hell i even contacted Sky one month and said "one of the box sets wasnt available for 2 days due to you guys messing around" - gave me a fiver off that month.
     
    other half who should be moving in next month **** a brick when i told her no sky or broadband lol
     
     
    #4
    severen
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    Re: Sky TV 2015/03/01 15:39:00 (permalink)
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    i had similar with my car insurance, i think people just don't give a sht any more - i got a quote, and i had checked gocompare etc as a matter of course as in the past i've had price matches etc. i called them and said you're asking £250 plus £20 legal protection, i've had a quote for £250 including the legal, will you match?"
    "no."
    i was, oh well fk you then, and moved on. for a p155y £20 on someone with almost 2 decades of no claims, they lost £250 of business. i always heard of sky hoying freebies about to keep customers, maybe they don't care any more either.
    #5
    PartyBoy
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    Re: Sky TV 2015/03/01 15:51:50 (permalink)
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    They're just playing the game as savvy customers have done for a while. They know that savvies will ring up and say they're cancelling when they have almost zero inclination to actually go through with it. They'll start to say 'ok' more & more as stats will prove that a decent % will brick it & ring back with their tail between their legs almost pleading for Sky not to cut them off lol. The actual savvy will just hold their nerve & wait for the inevitable call....& it would appear there will be more than 1 call with the deal becoming ever sweeter.

    #6
    profplums
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    Re: Sky TV 2015/03/01 15:57:42 (permalink)
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    I am always amazed when companies act like this, and have found it surprisingly more and more common.  Also like you say so little interest in bartering especially insurance....  One thing I will say is don't get two deals with sky as the guy offered me two deals at once 25% off and sky sports for £10 a month - seems you can't have two deals at once, and as a result they tried to charge me full price, took me an hour on the phone to sort it out
     
    Here is what I do with Sky/BT etc
     
    Does anyone else live in your house?  My wife still uses her maiden name so every year we cancel and renew as a new contract (same with telephone and internet after to not be subscribed for a year), we also do it via Quidco, - for additional cash back (first year with sky, after deal and cash back I paid something like £15 for the year):
     
    Here is a link to Quidco, we will both get £2.50 for people who sign up and use it, or you can go direct at quidco.com
     http://www.quidco.com/user/1699273/1999370/ 
     
     
    post edited by profplums - 2015/03/01 15:59:22
    #7
    robert123
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    Re: Sky TV 2015/03/01 16:30:30 (permalink)
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    Don't get me wrong im not bricking it, I see what others people have obtained within a 1 month time frame and base my negotiations around that. 
     
    One guy took a print screen of his monthly pay out, very sweet deal he had the same as you Redwing but fibre broadband - dont know if you have that?
     
     
    #8
    mini_dorian
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    Re: Sky TV 2015/03/01 19:27:34 (permalink)
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    From experience ring up and say your Mrs wants Virgin because she says it's better (according to her friends) and ask them why they are better (say you haven't looked into it). They'll come out with some spiel and then just say your Mrs is adamant so I need to entice her to go with Sky, what can you do? I personally suggested a price to work towards. I was paying £92 a month for all the channels, HD, unlimited broadband and line rental and said I wanted to pay nearer £60 as that would definitely shut the Mrs up - in the end we agreed on £69 and I got Sky Go Extra free (usually £5 a month), which might not seem like much, but over a year it's a nice amount to save. 
    #9
    dementia
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    Re: Sky TV 2015/03/01 21:56:30 (permalink)
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    WTF do you want that sh1t for. I guarantee if you cancel, 3 months on you wont miss it. Summer coming so just get busy, soon be sunbathing







    Life's journey is not to arrive at the grave safely in a well preserved body... but rather to skid in sideways, totally
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    #10
    robert123
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    Re: Sky TV 2015/03/01 21:59:10 (permalink)
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    I enjoy watching TV and shows, so not sure its fair to class it as sh1t. I admit I probably dont watch about 80% of the channels available.
     
    My original deal just for TV was £16 a month which doesnt break the bank and when theres 2/3 good series on at the same time I think its good value for money. 
    #11
    redwing
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    Re: Sky TV 2015/03/01 23:28:42 (permalink)
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    robert123
    Don't get me wrong im not bricking it, I see what others people have obtained within a 1 month time frame and base my negotiations around that. 
     
    One guy took a print screen of his monthly pay out, very sweet deal he had the same as you Redwing but fibre broadband - dont know if you have that?
     
     




    No mate but only because I dont have Fibre in my street, thats down to BT not Sky.
     
    As I say hold your nerv they will call.
     
    Ill go a different route when i move anyway there are many ways to get the programmes these days.
     
    Another thing it doesn't pay to be loyal to one company anyway annoyingly the best deals are always given to the new customers so I think a year with one a year with another is a better option.



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    #12
    robert123
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    Re: Sky TV 2015/03/30 12:22:32 (permalink)
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    Necro'in this for anyone who's in the same boat
     
    3rd week into cancellation got a letter offering 35%
     
    Rang up and they went to 50% 
     
    So i ended up with full HD, movies, line rental and broadband for about 45 quid
    #13
    dazzz
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    Re: Sky TV 2015/03/30 17:38:56 (permalink)
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    If you cancel sky can you still use the box to watch and record free channels?

      




     
    #14
    Sideeffectwhu
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    Re: Sky TV 2015/03/31 12:27:53 (permalink)
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    Not my box dazzz.  I think its around a tenner to do that.
     

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    #15
    WGBM
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    Re: Sky TV 2015/03/31 12:37:04 (permalink)
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    my mate is always going on about getting great deals with Sky, so I phoned up to "cancel" and they just put me straight through to cancellations and they were ready to just cut me off! I sh1t my pants and told them I'll stay.
     
    guess i'm just not savvy enough!

    The only way to discover the limits of the possible is to go beyond them into the impossible. Arthur C. Clarke
    #16
    robert123
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    Re: Sky TV 2015/03/31 12:52:26 (permalink)
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    they've clocked onto that now mate, however you should be on a 1 month notice period. you have to go through with it and during the notice period the deals start to become available.
     
    if you look on AV forums, theres a thread called "sky bluff cancellation gone wrong" or something like that. I posted up in there and the chat is pretty much spot on.
     
    if you actually go through with the cancellation then 60/75% discount has been claimed, which might sound ridiculous (I thought that at first) but they just dont want to loose anyone to Virgin. Alot of people have switched due to better, cheaper broadband and they dont need the sky exclusives. 
     
    The on demand movies/box sets of Sky is great, im a TV junkie so seen literally all the series on there, but for instance if you dont want to fork out for 24 all the seasons are there.
    #17
    rob8647
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    Re: 2015/03/31 15:50:39 (permalink)
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    I cancelled, first they didn't offer, kept phoning me, I refused until they offered me everything at half price,. If they hadn't I'd have gone with now TV.

    Glossop, Derbyshire

    #18
    DanDan
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    Re: Sky TV 2015/04/01 02:05:52 (permalink)
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    Ive had sky at half price for four years doing exactly this. The last few years they have got a lot worse in what they will threaten you with.
    A couple of years ago it was simply "those deals aren't available" you go to cancel and they'll immediately give you it. Last few years ive had to call their bluff. Every single time they have called me before my subscription has ended and given me atleast 50% off. They will try offering lower when they ring to negotiate but hold out for 50%

    They will never cut you off.
    #19
    Skrewdriver
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    Re: Sky TV 2015/04/01 14:34:02 (permalink)
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    I was paying Virgin £33 a month for TV(Tivo), landline & fibre broadband.
     
    They told me that they were going to put the price up to £39.
     
    I told them I was leaving.
     
    They then said they would leave it as it was at £33.
     
    I told them I was leaving.
     
    They then rang back and said they would do it for £23.
     
    Happy with that, I told them I was staying.
     
     
     
     

    I used to walk into a room full of people & wonder if they liked me..... Now I look around & wonder if I like them
    #20
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