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The cost of dishonesty

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2008/05/20 21:10:09 (permalink)
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The cost of dishonesty

I was thinking today - and this is stuff I really shouldn't think about, since it just tends to piss me off - but dishonesty....not plain downright thievery like stealing cars, tv's etc, but just plain "normal" dishonesty (like walking off when the teller gives you the wrong change) that's accepted by 90% of society must cost us all a fortune.

How many millions of pounds gets charged back to ordinary consumers because employees walk off with items, and those items get marked down later in company accounts as "wastage"?

When I worked on a building site, builders were always "borrowing" tools....bags of cement...all sorts of stuff that they thought the company "wouldn't miss" and using it themselves. Add all that up, and we're talking billions of pounds a year in losses that get added into the price consumers normally pay.

There's a landlord I know who's spending 1,000 now to get his flat back into shape after he let it out, and the people who were in it didn't do anything about a glaringly obvious leak around the sink (you know, like call him to fix it). They also naffed up the hob - 300 to replace on it's own. He'll get that money back, by pricing it into his rental rates...and some other person will pay for it.

If people were just good and decent....we'd all have 1,000's more in our pockets, and prices would be lower. What do you think it is that makes some people so utterly selfish?

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17 Replies Related Threads

    ginasmg
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    RE: The cost of dishonesty 2008/05/20 21:12:03 (permalink)
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    unfortunatly mate its seems to be human nature to do these things,
    but i agree with you people ought to be honest then everybody would benefit.
    #2
    dirtyvest
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    RE: The cost of dishonesty 2008/05/20 21:15:09 (permalink)
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    £40 fell out of my pocket the other day and some guy ran up to me to return it...... restored my faith in human nature.

    However, I do not belive that these multi million pound profit making companies, who account for this 'wastage', would provide us with cheaper products services if it wasn't to happen.... many can more than afford to absorb the costs anyway by the moeny they seem to make.

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    #3
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    RE: The cost of dishonesty 2008/05/20 21:16:10 (permalink)
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    my question to your friend is why didnt he inspect the house?
    He should have made it clear in the contract that he would visit x amount of times each year to make sure fixtures and fitting were ok and that maintenance on the house was carried out.

    As for building sites i believe a lot of that has changed, and a lot more checks are done.
    Even in a lot of builders merchants you get your vans checked etc or at the least you get a member of staff ask what your doing etc.
    A few years back people were just loading up vans and driving out but thats all changed now.

    We've had people steal from our sites but one ended up with a big slap, and my mate that took one of my chissels was reminded when i dropped the lump hammer on his foot and took it out his pocket.
    #4
    ginasmg
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    RE: The cost of dishonesty 2008/05/20 21:21:36 (permalink)
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    ORIGINAL: dirtyvest

    £40 fell out of my pocket the other day and some guy ran up to me to return it...... restored my faith in human nature.


    that is so refreshing to hear mate.
    #5
    daveshow
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    RE: The cost of dishonesty 2008/05/20 21:27:07 (permalink)
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    I think certain things are a privellege of the job, for example access to certain kinds of consumables, tools etc (for example drill bits etc) and the access to these is a perk of the job especially if you are a hard grafter. However its when people start taking 10 of the same thing just for the sake of taking it this is when the problem starts as they ruin it for eveyone. 90% of the time this is the same people that are lazy b'stards.

     


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    #6
    Bodybuilding Warehouse
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    RE: The cost of dishonesty 2008/05/20 21:28:25 (permalink)
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    ORIGINAL: dirtyvest

    £40 fell out of my pocket the other day and some guy ran up to me to return it...... restored my faith in human nature.

    However, I do not belive that these multi million pound profit making companies, who account for this 'wastage', would provide us with cheaper products services if it wasn't to happen.... many can more than afford to absorb the costs anyway by the moeny they seem to make.

    Edited to remove complicated example, here's a simple one we do every day:

    Sending things by recorded delivery.

    Royal Mail lose 0.03% of all packages and letters sent in the UK. That's 1 in 3,300 parcels. We however, like every other delivery business, send stuff via recorded so we can prove it arrived. It costs us an extra 70p per item, which get's priced into our delivery costs.

    Royal Mail treat recorded items exactly the same as non-recorded 1st class items...they don't get there any faster, and the postie does nothing differently except records a signature.

    The only reason we spend the extra 70p is because about 3% of your customers will always take the piss and pretend it didn't arrive.

    If we didn't have to do that, we'd be able to price things even lower...and granted...in about a week everyone would have matched those prices, or created new offers, but the general consumer price would have fallen.
    post edited by ThaiFighter - 2008/05/20 21:39:29

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    Bodybuilding Warehouse
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    RE: The cost of dishonesty 2008/05/20 21:30:37 (permalink)
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    ORIGINAL: onion

    my question to your friend is why didnt he inspect the house?
    He should have made it clear in the contract that he would visit x amount of times each year to make sure fixtures and fitting were ok and that maintenance on the house was carried out.

    As for building sites i believe a lot of that has changed, and a lot more checks are done.
    Even in a lot of builders merchants you get your vans checked etc or at the least you get a member of staff ask what your doing etc.
    A few years back people were just loading up vans and driving out but thats all changed now.

    We've had people steal from our sites but one ended up with a big slap, and my mate that took one of my chissels was reminded when i dropped the lump hammer on his foot and took it out his pocket.

    He's a pilot for BA. He's not in the country half the time.

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    RE: The cost of dishonesty 2008/05/20 21:34:33 (permalink)
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    and he doesnt have an agency to look after the property? or someone to look for him?
    I've rented flats for years mate and everytime the landlords are no where to be seen until you hassle them.
    not saying your mate needs to be hassled but why cant landlords ever just pop round to make sure things are ok?
    what if there is an issue with the property that the person renting doesnt even know about like the boiler being serviced/checked or broken tiles in the roof that they didnt notice etc.

    so many landlords let properties rot and expect to rent them out in a ****e condition. they wouldnt get this way with regular checks.
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    kitty
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    RE: The cost of dishonesty 2008/05/20 21:37:11 (permalink)
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    We've had stuff going missing from our gym....boxing gloves and a manta ray (not the animal variety). Even some dumbbells have gone walkabout.
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    RE: The cost of dishonesty 2008/05/20 21:37:50 (permalink)
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    ORIGINAL: onion

    and he doesnt have an agency to look after the property? or someone to look for him?
    I've rented flats for years mate and everytime the landlords are no where to be seen until you hassle them.
    not saying your mate needs to be hassled but why cant landlords ever just pop round to make sure things are ok?
    what if there is an issue with the property that the person renting doesnt even know about like the boiler being serviced/checked or broken tiles in the roof that they didnt notice etc.

    so many landlords let properties rot and expect to rent them out in a ****e condition. they wouldnt get this way with regular checks.

    I accept you point, but to be honest....if someone treated your place like **** you'd have a right to be pissed off.

    Yes he should look after it, but in an ideal world you would have tenents who aren't twats.

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    RE: The cost of dishonesty 2008/05/20 21:46:21 (permalink)
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    ORIGINAL: kitty

    We've had stuff going missing from our gym....boxing gloves and a manta ray (not the animal variety). Even some dumbbells have gone walkabout.

    whoever took them will be thinking this:

    "oh they have loads of the stuff, they won't miss it"

    thieving and attempted thieving from businesses is seen by most (imo) in society as acceptable. you'd never nick your neighbours stuff, but if a business owns it, it's fair game.

    pisses me off. we ban every customer who's proven to be lying to us - so they cant ever purchase anything from us again. i remember the first couple times people tried doing it I used to call them up and ask what their excuse was. often meek n mild on the phone, despite being proven to having tried to nick your stuff.

    i know i'm really protective of my business cos it's something you're created so to speak, you must be the same, but even if it's a massive business....it's still someone's money that's getting nicked. Asda, Tesco and the like have shareholders who've risked their grandchildren's inheritance by buying shares, and they deserve a decent return on those shares unhindered by some thieving chav who fancies nicking ready made chicken when he's short of cash. I wonder how much food gets nicked a year in the big supermarkets. can't put an RFID tag on it lol.

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    RE: The cost of dishonesty 2008/05/20 21:47:27 (permalink)
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    thaifighter, have you ever downloaded music?
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    kitty
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    RE: The cost of dishonesty 2008/05/20 21:49:12 (permalink)
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    whoever took them will be thinking this:

    "oh they have loads of the stuff, they won't miss it"


    But we do as we only had one manta ray and one pair of 5kg dumbbells and not very many pairs of boxing gloves.
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    Wes Borland
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    RE: The cost of dishonesty 2008/05/20 21:49:15 (permalink)
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    Fair Points TF but if people stopped knicking then the saved money would not be passed back to customers in the form of lower prices and we all know that.

    Not saying that justifies theft but im sure you can see where im coming from.
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    knockedout90
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    RE: The cost of dishonesty 2008/05/20 21:49:55 (permalink)
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    ORIGINAL: ginasmg


    ORIGINAL: dirtyvest

    £40 fell out of my pocket the other day and some guy ran up to me to return it...... restored my faith in human nature.


    that is so refreshing to hear mate.



    I found a wallet with credit card, national insurance, drivers lisence ect the other day on site, fist thing I done was hand it in to the site manager, I hate the feeling when I've lost something, also I believe in karma.
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    Bodybuilding Warehouse
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    RE: The cost of dishonesty 2008/05/20 21:51:09 (permalink)
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    ORIGINAL: onion

    thaifighter, have you ever downloaded music?

    I don't really listen to music to be honest mate. I buy my DVD's since they're only 3 quid a pop. Got to admit I've watched my neighbours pirates a couple times, and I see your point on that.

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    RE: The cost of dishonesty 2008/05/20 21:56:21 (permalink)
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    ORIGINAL: Constantine

    Fair Points TF but if people stopped knicking then the saved money would not be passed back to customers in the form of lower prices and we all know that.

    Not saying that justifies theft but im sure you can see where im coming from.

    It would be, believe it or not, most industries are pretty competitive.

    If you can price lower than your competitors, you generally do, cos then you can steal some customers. If margins are pretty tight, you try to win business by other methods.

    I know everyone thinks about big companies making massive numeric profits...but you've got to remember what the % margin is in that. 1billion pounds might sound like a massive profit, but if your turnover is 100bn then it's tiny (1%).

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