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Where is my protien..

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RobeKinn
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2009/07/15 14:50:00 (permalink)

Where is my protien..

Im not sure if im just being moany, but i ordered 90+ and atlas from discount supps 2 weeks ago and it still hasn't arrived, im pretty pi**ed off if im honest, cos im on a cycle at the minute and its far from ideal timing. fair play i phoned when it was 3 days late when i paid next day, then yes parcel force had lost it and told they would re-order and it would arrive '4 days' later, ok i can deal with that,4 days later,still late, they didnt respond to my emails, had to ring again to have the woman on the phone tell me she doesnt know what im on about, finaly told it would arrive...yesturday,still nothing. im not a happy customer, the only thing iv had back so far is the 1.99 for the 24 hour postage refunded.never had this problem with monster, is this acceptable?
#1

36 Replies Related Threads

    naththebeast
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    Re:Where is my protien.. 2009/07/15 14:52:39 (permalink)
    no it isnt acceptable tbh, you should have some emails, letters about the first order being cancelled and the 2nd one coming show them those and they should realise.

    If youve paid for something youre well within your rights to hassle the seller to recieve your goods.



    #2
    Pastafarian
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    Re:Where is my protien.. 2009/07/15 14:54:06 (permalink)
    You get it all the time with companys,promote and promise times they cant stick too,if you dont have the stock update your website so it cant be ordered

    Not leave it and then when your chased about it say"oh we are waiting" we dont pay to wait,we pay to have ,if they cant give it refund and find someone who can

    Myprotien have been ace 99.9% on time and when there has been a delay on there side they email you and keep you in the picture
    thats all we ask honesty ,not to be blagged off


    good luck mate



    Everyone has been in shape,but not everyone is IN shape,its about where your going not where you have been.
    #3
    DonPaulo666
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    Re:Where is my protien.. 2009/07/15 14:55:22 (permalink)
    Was going to mention myprotein.co.uk, nowt more needs to be said.

    Squat: 363kg

    Bench: 195kg

    Deadlift: 300kg

    @ (currently 114kg)

    ...soon to be obliterated!
    #4
    loz_86
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    Re:Where is my protien.. 2009/07/15 15:00:59 (permalink)
    poor service

    i always favour walking into a shop and picking up the goods i want there and then

    #5
    Sonic2
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    Re:Where is my protien.. 2009/07/15 15:01:38 (permalink)
    I have been using superfit.co.uk recently for getting my 90+ a  2.5kg (5.5lb) tub for £26.99, with free postage.

    and every time  even if i orderd late in the evening say on a wednesday it was with me by the friday.

    excellent service. worth a look
    #6
    Aaron Hallett
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    Re:Where is my protien.. 2009/07/15 15:30:22 (permalink)
    used them once in the past and never again.

    delayed delivery, they sent some protein bars as an apology which were out of date... did give me a gym bag and protein shaker after that balls up though.

    Sponsored MuscleXcess Athlete 

     
     
    #7
    RobeKinn
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    Re:Where is my protien.. 2009/07/15 15:34:21 (permalink)
    see thats what i was expecting at least something free for my troubles, maybe nitrix 360, too much to ask, i havnt got a bean 
    #8
    joeho87
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    Re:Where is my protien.. 2009/07/15 16:10:23 (permalink)
    Very similar thing happened to me. I bought 90+ and some creatine from DS last Tuesday, expected delivery last Thursday. Creatine ended up out of stock, which I had to pester them to tell me. Then it came back in stock, great, however they decided to send it to my billing address, in Liverpool! This wasn't too helpful as I'm living in Cambridgeshire at the moment. Last email from them was yesterday morning, I've emailed them 3 times since, heard nothing from them. Fair enough they said they would organise a courier from billing to delivery address, but they havent responded to the most simplest of questions about that "Can it be left in a secure place if nobody is home?" I'm so angry with them, it seems like they just care about sales and not aftersales.
    #9
    Bodybuilding Warehouse
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    Re:Where is my protien.. 2009/07/15 17:06:37 (permalink)
    Order from a board sponsor lol?

    Good luck getting it sorted mate :)

    Bodybuilding Warehouse
    #10
    joeho87
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    Re:Where is my protien.. 2009/07/15 17:13:32 (permalink)
    I've ordered from BBWH before and their service was second to none. *hint hint free stuff*  But seriously, I won't be using DS again, will go back to BBWH. Out of interest ThaiFighter, do you price-match like for like products?
    #11
    Bodybuilding Warehouse
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    Re:Where is my protien.. 2009/07/15 17:22:56 (permalink)
    Yes mate :)

    Bodybuilding Warehouse
    #12
    westy19
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    Re:Where is my protien.. 2009/07/15 17:34:59 (permalink)
    Whenever i have used discount-supps, i have never had a problem, in fact my last order i put in on sunday evening for standard 2-3 delivery turned up tuesday, i would have expected it to be wed or thursday, consiering the first day of processing would have been monday.

    And as for myprotein, i have made made about 15 orders with them the first 14 were perfect couldn't fault them but the last one where do i start.

    Order turned up was missing 5lbs of whey, phoned was told it would be there in 3 days...........3 days later nothing, so phone again oh that flavour is out of stock(why was i not told that 3 day ago), so i choose another and told it would arrive next day, still nothing...............phoned again apparently ity had only gone for dispatch,  got all these promise about being emailed to confirm it was sent this time once the final dispatch happened at 5, no e-mails but luckly it did turn up.

    What made me laugh was on one of the phone calls to them some pleb said "sorry sir but we are having a few issue in the warehouse at the moment".  To then later on on the conversation say, "well i am sure this is an isolated incident sir".  Make up your mind your either having problems or your not?
    post edited by westy19 - 2009/07/15 17:36:25
    #13
    shane278
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    Re:Where is my protien.. 2009/07/15 17:56:34 (permalink)
    Their customer service is awful, I've read numerous complaints about DS
    #14
    leerc
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    Re:Where is my protien.. 2009/07/15 20:33:12 (permalink)
    im in a similar situation with MP,they are keeping in contact with me so i cant knock their customer service but i would have expected my order to atleast been processed in 3 working days since there site says dispatched same day

    started at 68kg
    PB,s
    bench: 170kg 3 reps cg 155kg single
    deadlift: 5 reps 245kg 1RM 260kg @knee height
    squat: 200 kg 2 reps
    clean and press 100kg 2 rep 110 1RM
    weight:108kg bf 14%~
    #15
    Papa Lazarou
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    Re:Where is my protien.. 2009/07/15 21:04:41 (permalink)
    TBH i've avoided MP for the same reasons Lee - I find the take a few days to despatch and i'm normally too poor to order much in advance...
    #16
    Total Rebuild
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    Re:Where is my protien.. 2009/07/15 21:09:51 (permalink)
    Have to add, never had anything but speedy delivery from BBWH

    You did gain far too much fat though,I mean,you're not muscular at all,you're just a fat mess.
    #17
    Bodybuilding Warehouse
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    Re:Where is my protien.. 2009/07/16 09:58:06 (permalink)
    Total Rebuild

    Have to add, never had anything but speedy delivery from BBWH


    Thanks mate, we try our best :)

    Bodybuilding Warehouse
    #18
    Sheeps_Clothing
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    Re:Where is my protien.. 2009/07/16 11:21:35 (permalink)
    Don't want to bum BBW but they do have great service. Ordered some supps from two supp companies, one was BBW.

    BBW order came through (as always) within 1-2 days. Other order (different supp co) took a week or so.

    I don't like shopping online so I am very picky over who I use.
    #19
    Pastafarian
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    Re:Where is my protien.. 2009/07/16 12:49:03 (permalink)
    Ill use BBW on my next replenishment and see

    Everyone has been in shape,but not everyone is IN shape,its about where your going not where you have been.
    #20
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