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Girth
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2009/07/16 10:52:07 (permalink)

www.Bulkpowders.co.uk

Has anyone had any problems with this company before? placed an oder and it was incomplete. Messaged them and they seemed helpfull but seemed like they didnt belive me. messaged back and heard nothing now for 2 days , abit pissed off to be honest as i ordered from another company a while back and they sent me teh wrong order and refused to belive me until the owner of the business sorted it out for me.

Just want the other bit of my order , not alot to ask is it. They even asked me to look under the box flaps to check if it was there.
#1

11 Replies Related Threads

    Daari
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    Re:www.Bulkpowders.co.uk 2009/07/16 10:55:10 (permalink)
    I've had nothing but pleasant experiences with them in all honesty.
    #2
    Girth
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    Re:www.Bulkpowders.co.uk 2009/07/16 10:56:17 (permalink)
    Daari

    I've had nothing but pleasant experiences with them in all honesty.


    I have ordered in the past and had no problems.
    #3
    Papa Lazarou
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    Re:www.Bulkpowders.co.uk 2009/07/16 10:57:13 (permalink)
    Ditto the above.
    #4
    shane278
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    Re:www.Bulkpowders.co.uk 2009/07/16 11:01:05 (permalink)
    +1
    #5
    alex.p
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    Re:www.Bulkpowders.co.uk 2009/07/16 11:42:58 (permalink)
    Comm can be a bit slow but they've always sorted me out

    IIRC there's a phone number from a while back on the forum somewhere...search funciton might bring it up
    #6
    Athlete
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    Re:www.Bulkpowders.co.uk 2009/07/16 14:51:37 (permalink)
    I just cannot complain about bulkpowders or all-in1
    #7
    FatboyGinger
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    Re:www.Bulkpowders.co.uk 2009/07/16 14:54:59 (permalink)
    Athlete

    I just cannot complain about bulkpowders or all-in1


    x2

    "Facts are meaningless. You could use facts to prove anything that's even remotely true."
    #8
    john_cappa
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    Re:www.Bulkpowders.co.uk 2009/07/16 14:55:44 (permalink)
    onefatidiot

    Has anyone had any problems with this company before? placed an oder and it was incomplete. Messaged them and they seemed helpfull but seemed like they didnt belive me. messaged back and heard nothing now for 2 days , abit pissed off to be honest as i ordered from another company a while back and they sent me teh wrong order and refused to belive me until the owner of the business sorted it out for me.

    Just want the other bit of my order , not alot to ask is it. They even asked me to look under the box flaps to check if it was there.


    they have to be sure that you are not "trying" it on mate is all as i assume people frequently do. I had a similar problem and i felt that same as you untill i thought about it from their position. My problem was resolved quickly. Good company
     
    Hope it get resolved for you
    #9
    CheapUKSupplements
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    Re:www.Bulkpowders.co.uk 2009/07/16 15:19:27 (permalink)
    onefatidiot

    Has anyone had any problems with this company before? placed an oder and it was incomplete. Messaged them and they seemed helpfull but seemed like they didnt belive me. messaged back and heard nothing now for 2 days , abit pissed off to be honest as i ordered from another company a while back and they sent me teh wrong order and refused to belive me until the owner of the business sorted it out for me.

    Just want the other bit of my order , not alot to ask is it. They even asked me to look under the box flaps to check if it was there.


    Hello onefatidiot,
     
    Sorry this has taken longer to resolve than it should have. Without knowing the order number we can't comment specifically on your issue, but i can assure you it is being looked into. It is not that we don't believe customers when items are 'missing', but there are certain procedures that we have in place that should ensure this never happens. These procedures need to be looked into, which isn't a quick process, but ensures that your issue is dealt with correctly and that warehouse picker/packers are also doing their jobs correctly.
     
    If you could send another email to sales@bulkpowders.co.uk then we will endeavour to update you right away.
     
    Thank you also tho all those who posted positive feedback in this thread, your support and comments are much appreciated!

    #10
    Girth
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    Re:www.Bulkpowders.co.uk 2009/07/17 13:22:34 (permalink)
    Hi

    Thanks it has all been sorted out and they apoligised for not getting back to me , my order was replaced and they sent me a bottle of LIQUIFLAV in choc mint flavour to say sorry.
    #11
    PartyBoy
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    Re:www.Bulkpowders.co.uk 2009/07/17 14:31:27 (permalink)
    While this story has a happy ending, we are cautious to allow the threads on MT as everyman and his dog will be airing their service queries.

    MT is a forum for discussion of usage, not an intermediary for customer service correspondance.

    Further threads of this nature are likely to be removed and the poster should contact the supplier directly. MT is not responsible for 'delays' to orders or 'delays' for supplier email responses.

    Thanks

     
    #12
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